Janice Matteo

Springfield

Summary

Dynamic leader with a proven track record at TD Bank, excelling in strategic planning and team leadership. Spearheaded initiatives that enhanced operational efficiency and improved customer service standards. Adept at data analysis and relationship building, driving results through effective collaboration and innovative problem-solving. Committed to fostering a culture of continuous improvement. Team building and motivated team members to be successful year over year in Delaware County, Montgomery County and Chester County. Top performing manager!

Overview

years of professional experience

Certification

Work History

Vice President/Manager

TD Bank

04.2013 - Current

Supported development of strategic initiatives through research and analysis of industry trends.
Assisted in coordination of cross-functional teams to enhance project efficiency.
Contributed to preparation of executive reports by gathering and analyzing relevant data.
Facilitated communication between departments to streamline workflows and improve collaboration.

Management Assistant

Citizens Bank

12.2007 - 04.2013

Led team in achieving operational efficiency and enhancing customer service standards.
Implemented training programs for staff to improve product knowledge and service delivery.
Collaborated with cross-functional teams to streamline processes and reduce transaction times.
Analyzed customer feedback to identify areas for service improvement and implementation strategies.

Education

Business/finance

Delaware County Community College

Media, PA

Skills

Team leadership
Relationship building
Decision-making
Critical thinking
Coaching and mentoring
Client relationship building
Complex Problem-solving
Results-driven
Business development
Strategic planning
Account management
Operations management
Customer service
Process improvement
Risk management
Documentation and reporting
Training and mentoring
Presentations
Staff development
Performance monitoring
Data analysis
Corporate communications
Budget oversight
Sales leadership
Industry best practices
Staff training
Performance metrics analysis
Sales and marketing leadership
Public speaking
Partnerships and affiliations
Forecasting
Policy and procedure development

Media relations
Recruiting and hiring
Financial management
Human resources
Lead generation
Event networking
Company guidelines
Rules and regulations
Profit objectives
Corporate branding
Staff recruiting and retainment
Mergers and acquisitions
Product demonstrations
Customer education
Verbal and written communication
Portfolio optimization
Mortgage banking and analysis
Loan origination and underwriting
Proposals and presentations
Business growth and marketing strategies
Operational management
Operational leadership
Revenue generation
Organizational development
Performance improvement
Staff management
Business planning
Growth planning
Procedure implementation
Policy development
Schedule management
Scheduling

Accomplishments

Recognized top performing store in overall scorecard

Certification

NMLS

Notary

Timeline