Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janice Maxwell-Pope

Dillwyn,VA

Summary

Dynamic professional with a proven track record at Conduent, excelling in customer service and technical support. Leveraging strong analytical thinking and emotional intelligence, I effectively troubleshoot complex issues while maintaining data privacy. Recognized for enhancing user experience and fostering collaboration, I am committed to delivering exceptional results in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Apple Support Advisor (AHA)

Conduent
09.2019 - 03.2024
  • Delivered exceptional customer service inquiries with professionalism/ empathy and technical support for customers with Iphone, Mac, Ipad, Apple software.
  • Remotely accessed customers devices (with permission) using secure apple tools to troubleshoot in Real time.
  • Constant research for unusual issues across multiple tools while talking with customer and documenting interactions and solutions accurately.
  • Educated users with excellent verbal, listening and written communication on product functionality, AppleCare Services and Account Security.
  • Maintained confidentiality, discretion due to handling customers personal information, data privacy and product security.
  • Managed approximately 21 incoming calls, emails per day from customers

Maxwell Cleaning Services

Owner
02.2011 - 05.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Admin-Clerical

G.K Pope Trucking Company
01.2008 - 02.2010
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Accounts receivable-payable, data entry, Created excel spreadsheets, Word, documents.
  • Maintained drivers, mileage, logs, state DOT requirements. Maintained Quarterly taxes. General office duties.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

IBM-Global Administrative Assistant

Contracted Through Manpower
03.2004 - 10.2007
  • Managed global schedules, calendars, ensuring optimal coordination across multiple time zones.
  • Developed and maintained efficient documentation processes to streamline administrative workflow for 15 IBM Managers.
  • Coordinated special events, banquet, recognition dinners.
  • Oversaw travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
  • Provided back-up coverage for other department assistants during time off.
  • Team player and multitasking.

Education

High School Diploma -

Terry Sanford Senior High School
Fayetteville, NC

No Degree - Business Administration

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Analytical thinking
  • Time management
  • Critical thinking
  • Written and Verbal communication
  • Emotional Intelligence
  • Problem-solving
  • Goal setting
  • Training and mentoring
  • Researcher
  • Excellent Customer Service
  • Active listening
  • Teamwork and collaboration

Timeline

Apple Support Advisor (AHA)

Conduent
09.2019 - 03.2024

Maxwell Cleaning Services

Owner
02.2011 - 05.2017

Admin-Clerical

G.K Pope Trucking Company
01.2008 - 02.2010

IBM-Global Administrative Assistant

Contracted Through Manpower
03.2004 - 10.2007

High School Diploma -

Terry Sanford Senior High School

No Degree - Business Administration

Fayetteville Technical Community College

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