Janice McCormick
Versailles,KY
Summary
Versatile hospitality professional with 30-year background as a Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
50
50
years of professional experience
Work History
Night Auditor
Holiday Inn Express Hotel
01.2023 - 01.2024
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming demeanor.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Coordinated with vendors for repair and maintenance of hotel.
Night Auditor
Quality Inn
01.2008 - 01.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Night Auditor
Holiday Inn Express Hotel
01.2008 - 01.2015
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, utilizing Opera Computer Software, ensuring a smooth experience during overnight hours.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthrough.
Accounts Payable and Receivable Clerk
City Of Cincinnati - Retired
09.1973 - 12.2010
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Conducted thorough account audits, identifying discrepancies and resolving issues promptly to maintain accurate financial records.
Education
Associate of Science - Computer Science
Southern Ohio College of Business
Cincinnati, OH06.1992
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Night Audit Reports
- Punctual and Dependable
- Balancing Transactions
- End-of-Day Processes
- Reservations
- Guest Services
- Account Balancing
- Account Reconciliation
- Safety and security procedures
- Generating Reports
- Facility Maintenance Monitoring
- Hospitality service expertise
- Inventory Oversight
- Wake-up calls
- Analytical Thinking
- Hospitality services
- Phone and Email Etiquette
- Invoicing and Billing
- Computer Skills
- POS System Operation
Timeline
Night Auditor
Holiday Inn Express Hotel
01.2023 - 01.2024
Night Auditor
Quality Inn
01.2008 - 01.2024
Night Auditor
Holiday Inn Express Hotel
01.2008 - 01.2015
Accounts Payable and Receivable Clerk
City Of Cincinnati - Retired
09.1973 - 12.2010
Associate of Science - Computer Science
Southern Ohio College of Business