Janice Merseal
DeSoto
Summary
Dedicated Office Clerk with a proven track record at Public Water Supply District No. 5, enhancing office efficiency and customer satisfaction through expert data management and exceptional verbal communication. Skillfully maintained records and provided administrative support, streamlining processes for improved operational flow. Excelled in customer service, ensuring positive experiences in high-pressure situations.
Overview
14
14
years of professional experience
Work History
Office Clerk
Public Water Supply District No. 5
01.2011 - 12.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Education
Associate of Applied Science -
Jefferson College
Hillsboro, MO05-2004
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Team collaboration
- File maintenance
- Telephone reception
- Administrative support
- Customer service
- Customer assistance
- Cash handling
Timeline
Office Clerk
Public Water Supply District No. 5
01.2011 - 12.2024
Associate of Applied Science -
Jefferson College
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