Janice Miller
Fredonia,TX
Summary
Proven sales and customer relationship expert from ACE Ford & Crew, adept at fostering loyalty and boosting sales through exceptional service and active listening. Skillfully negotiates and streamlines processes, achieving a significant increase in customer satisfaction and repeat business. Balances relationship building with efficient sales strategies to drive revenue growth.
Overview
21
21
years of professional experience
Work History
Salesperson
ACE Ford & Crew
05.2024 - 11.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Wine Associate
Murphy Creek Cellars
06.2019 - 05.2024
- Built strong relationships with vendors, negotiating favorable pricing and ensuring timely delivery of high-quality products.
- Helped maintain a safe and compliant store environment by following all applicable alcohol sales regulations and guidelines.
- Increased sales by conducting engaging and informative wine tastings for customers.
- Participated in community outreach initiatives such as local food pairing events to elevate brand awareness within the market area.
- Streamlined inventory management with accurate tracking and efficient organization of wine selections.
- Collaborated with the management team to develop seasonal promotions, attracting new customers and driving revenue growth.
- Supported store marketing efforts by assisting with social media content creation focused on our unique wine offerings and events.
- Developed a loyal customer base through exceptional service, fostering repeat business and positive word-of-mouth referrals.
- Simplified the purchasing process for customers by effectively categorizing wines according to region, style, or price point.
- Enhanced customer satisfaction by providing personalized wine recommendations based on taste preferences and meal pairings.
- Gained trust from customers through honest assessments of wines while respecting individual preferences and budgets.
- Utilized customer feedback to identify popular wines and adjust inventory levels accordingly, optimizing product turnover and minimizing waste.
- Contributed to team sales goals by upselling premium bottles and suggesting related products such as stemware or gift baskets.
- Organized regular staff training sessions on new wines in the inventory to ensure consistent knowledge among associates.
- Educated customers on proper wine storage, serving techniques, and glassware selection to enhance their overall experience.
- Collaborated with colleagues to maintain a clean, attractive store environment that showcased our diverse product offerings.
- Set up wine tastings to bring in business and promote special offerings.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Coordinated wine selection and restocking for cellar with over Number bottles.
- Oversaw successful bar service and operations to handle as many as Number guests per day.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in the creation of promotional materials for special events, highlighting featured wines and driving event attendance.
Food Service Supervisor
Lea Lou Co-Op
05.2016 - 06.2019
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Established and managed team schedules and shift assignments.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Planned and executed promotions and special events in close collaboration with management.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps, and training staff on correct preparation.
House Cleaner / Cook
Broken Arrow Game Ranch
08.2015 - 01.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Handled requests for extra linens, toiletries and other supplies.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Adjusted recipes based on ingredient availability or customer request.
- Planned menus for different events, seasons and customer requests.
Copy and Print Associate
Manor ISD
08.2003 - 10.2013
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Streamlined workflow for increased productivity by organizing and prioritizing print projects.
- Implemented specific client requests to customize their printed materials according to desired specifications.
- Optimized digital file formats for best possible printing results through proper image resolution adjustments.
- Assisted clients in choosing appropriate printing materials, providing expert guidance on options available.
- Completed complex customer orders accurately and within quoted time limit.
- Maintained high levels of accuracy while operating various printing machines, ensuring error-free output.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Maintaining a clean workplace contributed to an efficient working environment.
- Providing design assistance improved the overall quality of end products.
- Troubleshooting printer issues resulted in reduced downtime.
- Performed regular maintenance to keep equipment in optimal working condition.
- Moved and lifted up to Number pounds to complete stocking and maintenance tasks.
- Managed inventory of supplies, keeping track of stock levels and placing orders as needed.
- Adhered to strict deadlines while maintaining high-quality output for all print projects.
- Conducted preventative maintenance on equipment, minimizing downtime and maximizing machine longevity.
- Cut copies apart and wrote identifying information such as page numbers or titles on copies.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Documented finished work to keep supervisors informed of production activities.
- Produced more than Number sheets per day using high-volume Type, Type and Type machinery.
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
Education
High School Diploma -
Manor ISD
Manor, TX05.1982
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Sales process
- Active listening
Timeline
Salesperson
ACE Ford & Crew
05.2024 - 11.2024
Wine Associate
Murphy Creek Cellars
06.2019 - 05.2024
Food Service Supervisor
Lea Lou Co-Op
05.2016 - 06.2019
House Cleaner / Cook
Broken Arrow Game Ranch
08.2015 - 01.2016
Copy and Print Associate
Manor ISD
08.2003 - 10.2013
High School Diploma -
Manor ISD
Similar Profiles
Kyle YuloKyle Yulo
Automotive Lube Technician at Ace FordAutomotive Lube Technician at Ace Ford
Darren CirculadoDarren Circulado
Water Utilities Specialist at City of Bremerton public works (Water Department/Meter Crew/Construction Crew)Water Utilities Specialist at City of Bremerton public works (Water Department/Meter Crew/Construction Crew)
Madelyn LaushmanMadelyn Laushman
Server, Bartender, Barista at Ace Café (Extension of Ace Gillett’s)Server, Bartender, Barista at Ace Café (Extension of Ace Gillett’s)
Cathy PalmerCathy Palmer
Service Writer at Larry Romance and SonService Writer at Larry Romance and Son
Samantha HarringtonSamantha Harrington
Dental Hygienist / Operations Team Leader at North Chautauqua DentalDental Hygienist / Operations Team Leader at North Chautauqua Dental