Summary
Overview
Work History
Education
Skills
Timeline
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Janice Moncrieffe

Seffner,FI

Summary

Resourceful Supervisor trained in resolving critical issues within time-sensitive environments with a successful track record of building and maintaining talented team members. A highly organized, energetic, and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

30
30
years of professional experience

Work History

Supervisor, Team Lead

OneTouch Direct / Zelis Payment
Tampa, FL
04.2018 - Current
  • W.I.C.0.R with new employees after completing training class
  • Educate agents on company policy, facilitated in addition resolves team issues and disputes
  • Assist co-sup with attendance updates, in addition answering emails
  • Coach in addition counselor team members depending on their needs
  • Assist with QA for team members
  • Interact professionally with providers in addition support insurance company via the telephone regarding information medical records and billing
  • Refund Payments, follow-up, stop payments
  • Provide information to post payments
  • Understand and enforce HIP-PA, company policies, procedures per training to patient information
  • Respond to high volume phone calls from providers in-regards to payments from insurance companies.

CNA

Care First Home Care
Tampa, FL
10.2007 - 12.2018
  • Family Private Care
  • Provide health care support to disable clients
  • Health care advocacy support to patients and families
  • Administer medication to patients per their physician's directives
  • Bay Shore Health Services
  • Assist patients with activities of daily living under guidance of my supervisor
  • Monitored, tracked and conveyed important patient planning and ¢are delivery.

CNA

Bay Shore Health Services
Tampa, FL
06.2006 - 10.2007
  • Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
  • Assist patients with activities of daily living under the guidance of my supervisor. Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Monitored, tracked, and conveyed important patient planning and ¢are delivery.

CNA

Utopia Home Care
Tampa, FL
10.2002 - 03.2005
  • Provide patient care and transportation
  • Directed and organize patient health maintenance.

Office Manager

MJM Operating Corp
Brooklyn, NY
06.1995 - 02.2002
  • Provide Bookkeeping and administrative duties
  • Implement policies and procedures throughout the various store branches, complete payroll weekly
  • Produce high quality documents, spreadsheets, and presentations for internal
  • Provide customer-facing needs using Excel
  • Track accuracy in bank account, withdrawals and deposits
  • Review information from billing vendors.

Education

HHA / CNA - HHA / CNA

Utopia Home Care Training Center
10.2002

High School Diploma -

South Shore High School
New York, NY
06.1994

Some College (No Degree) - LPN

Erwin Technical College
Tampa, FL

Skills

  • Passion for the Organization, Ability to Delegate, Coach, Empathy and compassion, Maintaining a Positive Attitude, Being Flexible,
  • Report preparation, Payment poster, Interactive communication skills
  • Staff education and training Billing, Payroll, Balance spreadsheet for accountant, Professional telephone demeanor CNA, CPR certified
  • Experience in complex computer software, Problem-solving computer system Windows 7-10, Microsoft Word, Excel, PowerPoint, Dual Monitor
  • References furnished upon request
  • Processes and Procedures
  • Equipment Maintenance
  • Quality Control
  • Documentation and reporting
  • Giving Constructive Feedback
  • Problem-Solving
  • Analytical Thinking
  • Verbal and Written Communication
  • Overseeing daily activities
  • Staff Training
  • Goal setting
  • SOP adherence
  • Coaching and mentoring
  • Team supervision
  • Call Center Operations

Timeline

Supervisor, Team Lead

OneTouch Direct / Zelis Payment
04.2018 - Current

CNA

Care First Home Care
10.2007 - 12.2018

CNA

Bay Shore Health Services
06.2006 - 10.2007

CNA

Utopia Home Care
10.2002 - 03.2005

Office Manager

MJM Operating Corp
06.1995 - 02.2002

HHA / CNA - HHA / CNA

Utopia Home Care Training Center

High School Diploma -

South Shore High School

Some College (No Degree) - LPN

Erwin Technical College

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Janice Moncrieffe