Janice Moore
Church Hill,TN
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about many processes and main carrying restrictions.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Kennel Worker
Mount Carmel Pet Hospital
Mount Carmel, Tennessee
02.2024 - 07.2024
- Assisted with grooming activities such as brushing fur and trimming nails.
- Monitored animals for signs of stress or discomfort while in the facility.
- Assisted in transporting animals to veterinarian appointments.
- Walked dogs on a daily basis to ensure they received exercise.
- Organized supplies needed for daily operations of the kennel facility.
- Kept work area clean and organized at all times according to company standards.
- Ensured that all safety protocols were followed when handling animals.
- Provided food, water, and bedding for animals in care.
- Performed basic office tasks such as answering phones and scheduling appointments.
- Provided emotional support to pets who experienced separation anxiety from their owners.
- Greeted customers and provided information about services offered by the kennel.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Observed animals' behavior to detect signs of illness or injury.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Recorded detailed notes regarding each animal's health conditions.
- Communicated effectively with owners regarding their pet's care plans.
- Sanitized equipment used during grooming processes according to established guidelines.
- Administered medications as directed by veterinarians.
- Adhered to animal dietary health guidelines in providing food and water to boarded animals.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Maintained clean and orderly play yards, kennels and cages.
Receptionist
Dr. B’s Healthy Pets
Rogersville, Tennessee
10.2023 - 01.2024
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Rural Carrier Associate
USPS
Church Hill, TN
12.2022 - 07.2023
- Collected mail from customers and brought back to facility for processing and sorting.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Followed strict package safety standards to protect customers and team members.
- Drove LLV vehicle and delivered mail to rural locations.
- Handled missing postage and returned mail for route customers.
- Obtained signatures for registered, certified and insured mail.
- Sorted mail, arranging in delivery sequence for distribution.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Bundled mail in preparation for delivery or transportation to relay boxes.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Sold stamps and money orders to mail customers along daily route.
- Obtained receipts for registered and certain insured mail.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Delivered various types of mail on routes according to strict timelines.
- Handled undeliverable mail in accordance with established procedures.
Receptionist
Creekside Behavioral Health- SBHC
Kingsport, TN
07.2021 - 08.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Reported suspicious individuals to supervisor.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
- Used company badging system to create badges for new employees and visitors.
Animal Caretaker Volunteer
Wise Humane Society
Norton, VA
08.2019 - 07.2021
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
- Walked animals in assigned area to complete daily enrichment.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Helped visitors to select and adopt appropriate animals based upon needs and requirements.
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
- Fed and watered animals and spot-cleaned kennels to meet animal needs and maintain sanitary facilities.
- Maintained daily care logs for sheltered animals.
- Assisted with bathing and brushing to keep animals clean, attractive and comfortable.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
- Prepared food to meet needs of animals under care with appropriate meals.
- Followed precise feeding instructions and schedules for animals under care.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Administered medications to animals.
- Assessed animals for injury and illness.
- Taught animals sit, stay and other basic commands.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Socialized animals to prepare for adoption.
- Scheduled grooming and veterinary appointments for animals.
- Screened individuals interested in adopting pets.
Patient Care Assistant
PPL
Norton, Virginia
11.2020 - 06.2021
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Shopped for groceries regularly in order to keep house stocked with necessities.Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions.Reviewed each step of patient care and made proactive adjustments to avert issues.Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.Worked with patients and families to develop future plans and discuss care actions.Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.Monitored ongoing care and proactively corrected problems.Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.Ran errands for customers, including shopping, and picking up other necessities.Scheduled and accompanied clients to medical appointments.Planned, prepared and served meals and snacks according to prescribed diets.Remained alert to problems or health issues of clients and competently responded.Helped clients manage money, pay bills and shop for groceries or personal items.
Cashier
Snack Shack
Norton, VA
05.2009 - 11.2020
- Restocked and organized merchandise in front lanes.Answered questions about store policies and addressed customer concerns.Worked flexible schedule and extra shifts to meet business needs.Operated cash register for cash, check and credit card transactions with excellent accuracy levels.Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.Performed cash, card and check transactions to complete customer purchases.Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.Conducted inventory counts by adding each item in stock and providing documentation.
Assistant Manage
Dollar General
Norton, VA
08.2017 - 12.2019
- Planned team-building exercises to increase employee performance and job satisfaction.Helped with planning schedules and delegating assignments to meet coverage and service demands.Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.Mentored sales team in applying effective sales techniques and delivering top-notch customer service.Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.Monitored security and handled incidents calmly.Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Animal Caretaker
Paws of Southwest Virginia
Norton, VA
01.2010 - 05.2019
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Set boundaries through disciplinary teaching and treat training.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Prepared food to meet needs of animals under care with appropriate meals.
- Followed precise feeding instructions and schedules for animals under care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Assessed animals for injury and illness.
- Played with dogs and cats to maintain socialization and reduce stress.
- Administered medications to animals.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Bathed and groomed pets using gentle techniques.
- Taught animals sit, stay and other basic commands.
- Walked and exercised dogs during owner absences.
- Socialized animals to prepare for adoption.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled grooming and veterinary appointments for animals.
- Screened individuals interested in adopting pets.
Education
GED -
John I Burton High School
06.2010
Some College (No Degree) - Nursing
Mountain Empire Community College
Big Stone Gap, VASkills
- Relationship building
- Documentation
- Medical terminology
- Scheduling
- Multitasking ability
- Patient education
- Patient Care
- Safe Driving
- Sorting and Delivery
- Postal Regulations
- Package Scanning
- Insured Mail Procedures
Timeline
Kennel Worker
Mount Carmel Pet Hospital
02.2024 - 07.2024
Receptionist
Dr. B’s Healthy Pets
10.2023 - 01.2024
Rural Carrier Associate
USPS
12.2022 - 07.2023
Receptionist
Creekside Behavioral Health- SBHC
07.2021 - 08.2022
Patient Care Assistant
PPL
11.2020 - 06.2021
Animal Caretaker Volunteer
Wise Humane Society
08.2019 - 07.2021
Assistant Manage
Dollar General
08.2017 - 12.2019
Animal Caretaker
Paws of Southwest Virginia
01.2010 - 05.2019
Cashier
Snack Shack
05.2009 - 11.2020
GED -
John I Burton High School
Some College (No Degree) - Nursing
Mountain Empire Community College