Janice Moran

Accomplished multiple tasks within established timeframes.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cleaned and organized the warehouse. Made sure that the warehouse was presentable at all times and all items were placed correctly on the shelves.
• Ran audits to ensure all products were accounted for.

• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
• Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
• Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
• Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
• Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
• Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
• Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
• Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
• Managed large-scale events ensuring timely preparation, delivery, and setup to exceed client expectations.
• Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Maintained sound financial footing by overseeing department profit, loss and budgeting.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Monitored venue inventory and supplies to prevent waste.
• Controlled venue costs and managed inventory.

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Was the client Liason for all disputes, complaints, and lawsuits. It was my job to notify all clients and send files over after researching each account.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Responded to customer questions via telephone and written correspondence regarding provider contracts, eligibility, and claims.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Controlled finances to lower costs and keep business operating within budget.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Managed all customer accounts.
• Prepared all deposits.
• Kept detailed records for all outgoing transactions.
• Managed all transactions for tax purposes.