Janice Moreland
Amanda,OH
Summary
Dynamic Store Manager with extensive experience at Serv-U-Success, excelling in team leadership and inventory control. Proven track record of enhancing customer experiences and driving sales growth through innovative merchandising strategies. Skilled in training and mentoring staff, fostering a collaborative environment that boosts performance and achieves operational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
Serv-U-Success
08.2022 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Flagship Store Manager
Serv-U-Success
01.2021 - 03.2023
- Led flagship store operations, ensuring compliance with company standards and policies.
- Developed and implemented strategies to enhance customer experience and drive sales growth.
- Trained and mentored team members, fostering a collaborative work environment and improving performance.
- Analyzed sales data to optimize inventory levels and streamline supply chain processes.
- Along with all the store manager duties of running my own store
Store Manager
Serv-U-Success
10.2020 - 01.2021
- Oversaw daily operations, ensuring efficiency and high standards of customer service.
- Developed training programs to enhance staff performance and operational knowledge.
- Implemented inventory control systems to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Led team meetings to align goals, share best practices, and foster collaboration.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Serv-U-Success
10.2019 - 10.2020
- Led daily operations to ensure efficient store management and exceptional customer service.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Implemented inventory control processes, reducing excess stock and minimizing loss.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Ad Product Coordinator
Meijer
02.2006 - 10.2019
- Facilitated training sessions for staff on new pricing tools and methodologies, enhancing team capabilities.
- Trained and mentored junior team members on pricing processes and best practices.
- Conducted regular audits of pricing data to maintain integrity and compliance with company policies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Inventory control
General Merchandiser
Meijer
08.2005 - 03.2006
- Managed inventory levels to ensure product availability and minimize stockouts.
- Analyzed sales data to identify trends and optimize merchandising strategies.
- Collaborated with cross-functional teams to execute promotional displays effectively.
- Trained new staff on product knowledge and customer service best practices.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
- Designed product displays to attract customers and increase sales.
Specialty Team Member
Meijer
08.2002 - 08.2005
- Prepared food for customers.
- Engaged in training sessions to develop product knowledge and customer service skills.
- Maintained cleanliness and organization of merchandise displays to ensure appealing store environment.
- Collaborated with team members to restock shelves efficiently during busy hours.
- Executed cash register operations, including processing transactions and handling returns.
- Provided exceptional customer service during high-volume periods, maintaining professionalism under pressure.
Education
Associate of Applied Business - Business Administration And Management
Hocking College
Nelsonville, OHSkills
- Customer service/relations
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Store operations
- Team leadership and coaching
- Employee training
- Inventory control
- Recruitment and hiring
- Goals and performance
Accomplishments
- Managed a store that exceeded company expectations in every category multiple times in my career.
- Became Flagship Store Manager
Certification
- Retailed Certified in the first year with Serv-U
Timeline
Store Manager
Serv-U-Success
08.2022 - Current
Flagship Store Manager
Serv-U-Success
01.2021 - 03.2023
Store Manager
Serv-U-Success
10.2020 - 01.2021
Assistant Store Manager
Serv-U-Success
10.2019 - 10.2020
Ad Product Coordinator
Meijer
02.2006 - 10.2019
General Merchandiser
Meijer
08.2005 - 03.2006
Specialty Team Member
Meijer
08.2002 - 08.2005
Associate of Applied Business - Business Administration And Management
Hocking College
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