Janice Morris
Gaffney,SC
Summary
Proven leader in clinical research and operations management, leveraging skills in Electronic Data Capture and team leadership to drive project success at Velocity Clinical Research. Excelled in enhancing operational efficiency and employee engagement, achieving significant improvements in clinical trial management and customer satisfaction. Demonstrated expertise in maintaining compliance and problem-solving, contributing to organizational growth and high-quality outcomes.
Overview
26
26
years of professional experience
Work History
Senior Certified Clinical Research Coordinator
Velocity Clinical Research
12.2021 - 04.2024
- Contributed to the development of new clinical trial protocols by providing expert input on study design, objectives, and methodology.
- Coordinated successful clinical trials by maintaining regular communication with study sponsors, investigators, and research staff.
- Maintained high ethical standards in research practices, adhering to Good Clinical Practice guidelines and safeguarding patient rights.
- Supported positive relationships between patients and research teams through empathetic communication and compassionate care coordination efforts during clinical trials participation.
- Expedited site initiation visits by working collaboratively with sponsors to ensure all necessary requirements were met prior to study commencement.
- Ensured timely completion of study milestones by effectively managing multiple competing priorities and deadlines.
- Developed strong professional connections among colleagues working together as a cohesive team producing high-quality results.
- Advanced scientific knowledge in the field of clinical research by attending relevant conferences, workshops, seminars, and other educational opportunities regularly.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
Site Operations Manager
Carolina Medical Research
01.2019 - 11.2021
- Optimized inventory management systems for efficient material tracking and usage control.
- Increased employee engagement by implementing training programs and promoting open communication.
- Enhanced site efficiency by streamlining operations and implementing new processes.
- Managed budgets and resources, leading to cost-effective operations without compromising quality.
- Played an instrumental role in expanding business operations into new markets by strategically analyzing growth opportunities.
- Leveraged data-driven insights to make informed decisions about resource allocation and process improvements.
- Launched new initiatives to improve overall site performance, contributing to company growth.
- Boosted productivity by identifying bottlenecks in workflows and addressing them effectively.
- Standardized documentation procedures across all projects, minimizing errors while streamlining information flow within the organization.
- Mentored junior team members, fostering professional development and career advancement opportunities within the company.
- Developed safety protocols to ensure a secure working environment, resulting in reduced accidents onsite.
- Conducted regular audits of operational procedures, ensuring compliance with industry standards and regulations.
Certified Clinical Research Coordinator
Vitalink Research
04.2009 - 01.2019
- Ensured site readiness for audits and inspections by maintaining a well-organized, detailed, and accurate study documentation system.
- Facilitated rapid resolution of complex issues related to study conduct or patient safety concerns through effective problem-solving skills.
- Developed strong professional connections among colleagues working together as a cohesive team producing high-quality results.
- Maintained high ethical standards in research practices, adhering to Good Clinical Practice guidelines and safeguarding patient rights.
- Contributed to the development of new clinical trial protocols by providing expert input on study design, objectives, and methodology.
Customer Service Representative/Director of Quality Management
Porter's Electric Motor Service
11.1997 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Certified Nursing Assistant - Nursing
York Technical College
Rock Hill, SC07.2009
Certificate of Quality Management And Control - Quality Control And Management
ISO 9001
Online05.2001
Certificate in Customer Service - Customer Service
Dale Carnegie Training of Central Ohio
Online05.2000
Skills
- Electronic Data Capture
- ICH Guidelines
- Investigational product management
- Informed Consent Process
- Clinical trial management
- Operational Efficiency
- Asset Management
- Facilities Management
- Team Leadership
- Employee relations and conflict resolution
- Project planning and development
- Health and safety compliance
- Maintaining Compliance
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Team Development
- Documentation
- Administrative Support
- Prioritization
Timeline
Senior Certified Clinical Research Coordinator
Velocity Clinical Research
12.2021 - 04.2024
Site Operations Manager
Carolina Medical Research
01.2019 - 11.2021
Certified Clinical Research Coordinator
Vitalink Research
04.2009 - 01.2019
Customer Service Representative/Director of Quality Management
Porter's Electric Motor Service
11.1997 - 04.2009
Certified Nursing Assistant - Nursing
York Technical College
Certificate of Quality Management And Control - Quality Control And Management
ISO 9001
Certificate in Customer Service - Customer Service
Dale Carnegie Training of Central Ohio