Summary
Overview
Work History
Skills
Timeline
Generic

Janice Myricks

Los Angeles,CA

Summary

Dynamic and results-driven professional with a proven track record in customer service and sales at Joann Fabrics. Skilled in problem-solving and contract negotiations, I excel at enhancing customer satisfaction and streamlining processes. Recognized for building strong relationships and achieving sales targets while maintaining meticulous attention to detail.

Overview

24
24
years of professional experience

Work History

Sales Associate & Customer Service

Things to Remember
01.2011 - 01.2015
  • Delivered exceptional customer service, building strong relationships to enhance customer loyalty.
  • Demonstrated product knowledge, effectively assisting customers in making informed purchasing decisions.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Trained and mentored new associates on sales techniques and store policies to ensure operational efficiency.
  • Resolved customer inquiries and complaints promptly, ensuring a positive shopping experience for all patrons.

Census Bureau Representative

Census Bureau USA
05.2010 - 08.2010

Visited households to verify who lived at the residence by checking their names against the address records given to me from the files of the census bureau. I verified names and ages of the people who lived at the dwelling to get an accurate count of the population I was checking.

Customer Service and Sales Associate

Joann Fabrics
02.2000 - 03.2009
  • Enhanced customer satisfaction through personalized service and product recommendations.
  • Managed inventory levels, ensuring optimal stock availability for customers.
  • Trained new sales associates on product knowledge and sales techniques.
  • Developed promotional strategies to increase store visibility and drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Purchasing Agent

Standards Testing
01.1997 - 01.2000
  • Negotiated contracts with suppliers to secure favorable terms and pricing.
  • Conducted market research to identify new suppliers and trends in procurement.
  • Collaborated with cross-functional teams to align purchasing strategies with organizational goals.
  • Managed inventory levels to ensure optimal supply chain efficiency and minimize costs.

Administrative Assistant to the CEO

Standards Testing
06.1995 - 01.2000
  • Managed calendar scheduling, ensuring efficient use of executive time and resources.
  • Coordinated travel arrangements, optimizing itineraries and reducing costs for business trips.
  • Streamlined office procedures, enhancing workflow efficiency and improving team collaboration.
  • Acted as Gatekeeper to the CEO
  • Maintained accurate records and files, supporting compliance with company policies and regulations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Escrow Closer

GGeneral Electric Capital
01.1991 - 05.1995
  • Assisted in preparing closing documents and ensuring accuracy of information.
  • Supported communication between buyers, sellers, and lenders during closing procedures.
  • Managed scheduling of closing appointments to facilitate timely transactions.
  • Reviewed title reports to identify potential issues impacting closings.
  • Managed complex multi-party transactions for successful completion, ensuring client satisfaction and timely closings.
  • Provided top-notch support to real estate professionals, fostering strong professional relationships and earning a reputation for excellence in escrow closing services.
  • Conducted thorough research on property histories to identify potential obstacles or complications prior to closing.

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Exceptional customer service
  • Order tracking
  • Procurement
  • Contract negotiations

Timeline

Sales Associate & Customer Service

Things to Remember
01.2011 - 01.2015

Census Bureau Representative

Census Bureau USA
05.2010 - 08.2010

Customer Service and Sales Associate

Joann Fabrics
02.2000 - 03.2009

Purchasing Agent

Standards Testing
01.1997 - 01.2000

Administrative Assistant to the CEO

Standards Testing
06.1995 - 01.2000

Escrow Closer

GGeneral Electric Capital
01.1991 - 05.1995
Janice Myricks