Janice Nelson

• Performed regular reviews of existing policies to determine if changes are needed due to changing circumstances.
• Developed relationships with insurance companies to ensure competitive rates and comprehensive coverage for clients.
• Conducted research on industry trends, market conditions, and customer needs to provide tailored solutions.
• Analyzed client data and provided risk management advice to identify potential exposures and minimize losses.
• Provided customer service by responding promptly to inquiries from clients regarding policy information or changes.
• Maintained accurate records of all transactions in accordance with company guidelines.

• Oversaw multiple accounts and simultaneous projects without sacrificing service quality.
• Developed long-term relationships with clients to accurately quote pricing and terms and achieve customer objectives.
• Provided exemplary level of service to customers to extend relationships for future business opportunities.
• Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Prepared presentations, proposals and sales contracts for existing and potential accounts.
• Greeted customers to determine wants or needs.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Used cold calling and networking to sell products and services.
• Sourced new sales opportunities through inbound lead follow-up.
• Contacted current and potential clients to promote products and services.
• Negotiated terms of sales agreements and developed contracts to successfully close sales.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Identified product or service improvements by remaining current on industry trends, market activities and competitors.
• Gathered information from clients to create solutions that achieved business needs and desires.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Developed key customer relationships to increase sales.
• Utilized CRM, SalesForce, VPN, and Microsoft

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Fostered relationships with customers to expand customer base and retain business.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Improved overall customer purchasing experiences to promote steady revenue.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Demonstrated product features to align with customer needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Developed key customer relationships to increase sales.
• Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.
• Began looking out of the box and focusing on more than just email sales and found that Website security was a main product that benefited our cusotmers - I lead my team and department in sales on this product. My team began to follow my lead
• Coverting typically month after month of at least 50%
• Always averaging of minimum of 120%

• Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships.
• Supported sales team members to drive growth and development.
• Helped fix issues with customers on the phone and effectively turned into sales
• Supported my team with support

Defused volatile customer situations calmly and courteously.
· Gathered and verified all required customer information for tracking purposes.
· Mastery of customer service management systems and databases.
· Effectively managed a high-volume of inbound and outbound customer calls.
· Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
· Answered a constant flow of customer calls with up to 100 calls in queue per minute.

Sales over the phone Answered customers' questions regarding products, prices and availability.
· Emphasized product features based on analysis of customers' needs. Maintained friendly and professional customer interactions at all times.
· Wrote sales contracts for orders obtained and submitted orders for processing. Customer Service
· Schedule Technicians
· Recorded prospect contact information in Agemni
· Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Completed inventory audits to identify losses and project demand.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Planned and prepared workflow schedules, delegating tasks for 12-member team.
• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Payroll for the office
• Traveled to other offices in our region and trained them on the computer systems and effective sales trainings
• Traveled to other states for sales events
• Was number 1 consistently in sales

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Balanced daily registers and generated sales reports for management.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Completed regular bar inventories and daily requisition sheets.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Checked identification of guests to verify age requirements for alcohol purchase.