JANICE NIEVES
Ocala,FL
Summary
Adept at enhancing patient care and coordination, my tenure at Adventhealth medical group, honed my skills in medical recordkeeping and empathetic communication. Leveraging teamwork and problem-solving abilities, I improved patient satisfaction significantly. Proficient in EPIC and bilingual, I excel in fast-paced environments, ensuring privacy and efficiency in patient management.
Overview
7
7
years of professional experience
Work History
BARIATRIC PATIENT NAVIGATOR
ADVENTHEALTH MEDICAL GROUP
09.2022 - Current
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Conducted ongoing assessments of patient needs, adjusting care plans accordingly for optimal outcomes.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
FRONT OFFICE ASSISTANT
AdventHealth MedicalGroup
10.2021 - 09.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for patients, contributing to an overall positive experience.
- Increased patient retention by providing exceptional service while managing check-in and check-out processes.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered patient questions, and scheduled appointments.
- Reviewed and updated patient information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
PHARMACY TECHNICIAN
Aerotek
07.2021 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Front Desk Receptionist
Orlando Family Medical
02.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected Co-payments,and fees upon chekin.
Front Desk Receptionist
CLINICAL CARE MEDICAL CENTER
07.2019 - 01.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected Co-payments and fees upon checkin.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
RETAIL SALES CONSULTANT
AT&T
01.2019 - 07.2019
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
Front Desk Receptionist
COMPREHENSIVE PSYCHIATRIC CARE
07.2018 - 01.2019
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected Co-payments and fees upon check-in.
SALES REPRESENTATIVE AND CUSTOMER SERVICE
Michael Kors
07.2017 - 07.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
South Plantation High School
Plantation, FL05.2016
Skills
- Medical Recordkeeping
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Punctual and Hardworking
- Problem-solving abilities
- Calm and Effective Under Pressure
- Multitasking
- Reliability
- Excellent Communication
- Registration and Scheduling
- Organizational Skills
- Team Collaboration
- Caring and Empathetic
- Effective Communication
- Adaptability and Flexibility
Timeline
BARIATRIC PATIENT NAVIGATOR
ADVENTHEALTH MEDICAL GROUP
09.2022 - Current
FRONT OFFICE ASSISTANT
AdventHealth MedicalGroup
10.2021 - 09.2022
PHARMACY TECHNICIAN
Aerotek
07.2021 - 09.2021
Front Desk Receptionist
Orlando Family Medical
02.2021 - 06.2021
Front Desk Receptionist
CLINICAL CARE MEDICAL CENTER
07.2019 - 01.2021
RETAIL SALES CONSULTANT
AT&T
01.2019 - 07.2019
Front Desk Receptionist
COMPREHENSIVE PSYCHIATRIC CARE
07.2018 - 01.2019
SALES REPRESENTATIVE AND CUSTOMER SERVICE
Michael Kors
07.2017 - 07.2018
High School Diploma -
South Plantation High School
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