Janice Nocon
Laguna Hills,CA
Summary
Motivated Facility Administrator with 5+ years of experience in property management and 15+ years of exceptional customer service and projected management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
Crummack Huseby Property Management
2023.11 - Current
- Generates reports, processes architectural applications, issues work orders, and handles client phone calls for multiple community accounts
- Coordinates with assigned CMs to prepare monthly Outlook calendars for deadlines, reports, processes, and standing meetings.
- Manage parking stickers, hang tags, amenity keys, fobs, and reservations, website, safe listing for assigned properties, and administration of gate access software
- Manage, and process homeowner amenity and/or security deposits, and refunds
- Conduct occasional walkthroughs as approved by the Regional Director.
- Organize and maintain all homeowner and administrative files and perform annual association file cleanouts.
- Assist in all administrative duties, including, but not limited to; scanning, copying, and emailing of documents as a backup to the Administrative Staff
Facilities Administrator
Firstservice Residential
2022.02 - 2023.11
- Responsible for booking and processing all resident reservations for parks throughout the community, managing a daily average of over 150 requests.
- Respond to homeowner inquiries regarding facility usage, maintenance concerns, and general information.
- Conducts walkthroughs of all park facilities, directs responsible vendors for repairs, and appropriately issues work orders.
- Act as the front desk liaison to ensure all residents/guest inquiries are directed to the appropriate associate and/or department.
- Processes checks, deposits, and refunds of all reservation requests.
- Assist in the preparation of monthly reports to the board of directors for facility reservations.
- Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses
- In charge of key fob assignment and activation in onboarding new residents.
Executive Assistant
MISTR, Inc
2021.08 - 2021.12
- Supports and assists CEO with any given task
- Deals with calls and correspondence and answers on behalf of CEO and ensures that CEO is kept up to date
- Calendar management‑which includes providing reminders of meetings, calls, & appointments
- Dropbox management and organization
- Contracting‑ Executing contracts via Hello Sign, contract filing & organization, contract amendments, follow‑up with pending signature requests
- Maintenance of insurance policies and business licensure for all companies
- Meeting recap notes (when participating in meetings) and general, detailed note-taking to ensure tasks are completed as requested
- Provides support to other departments, projects, and/or tasks as needed
- Assists with onboarding of new hires & providers.
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Screened calls and emails and responded accordingly to support executive correspondence
- Processed travel accommodations & reimbursements for the executive team and senior management group.
Resident Services Manager
One Queensridge Place
2019.04 - 2021.08
- Works directly for the General Manager team and provides administrative, clerical, or other support as needed to maintain workflow and organization of HOA and other departments.
- Manages calendar and arranges meetings, prepares & edits packets for Board Meetings.
- Event Planning: Plans, sets up, and works all community social events.
- Prepares correspondence, documents, and newsletters.
- Regularly maintains and updates resident information in a database, and organizes files and documents.
- Orders supplies according to budget for all departments.
- Handles invoices from various vendors, billing for residents & owners, P-card reconciliation, and creating monthly reports for Accounts Department.
Resident Relations Specialist
FirstService Residential
2017.12 - 2019.04
- Greets all residents, guests, and visitors in a welcoming and professional manner
- Developed, implemented, and monitored residential policies and procedures
- Answers telephone and provides proper information, answers questions, assists residents with any issues or problems
- Monitors activity and maintains appearance of the front desk lobby
- Observes building activity through surveillance cameras and report any suspicious or abnormal activities to management
- Provides concierge services including taxi reservations, restaurant reservations, and referrals, and informs residents and guests of events, activities, and services that may be of use and interest.
Education
Visual Communications
Fashion Institute of Design & Merchandising
Los AngelesSkills
- Client Services: Time management, conflict management, problem-solving.
- Clerical Skills: Communication, organization, & administration,
- Office Skills: MS Office, Word, Excel, Outlook, SharePoint, Avid, BuildingLink, Canva, Teams
- Hospitality
- Property Management
- Personal Assistant Experience
- Event Planning
- Budgeting
- Scheduling
- Maintaining Facilities- inspections & oversight
Timeline
Assistant Community Manager
Crummack Huseby Property Management
2023.11 - Current
Facilities Administrator
Firstservice Residential
2022.02 - 2023.11
Executive Assistant
MISTR, Inc
2021.08 - 2021.12
Resident Services Manager
One Queensridge Place
2019.04 - 2021.08
Resident Relations Specialist
FirstService Residential
2017.12 - 2019.04
Visual Communications
Fashion Institute of Design & Merchandising
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