Janice Oldham
Huntsville,Texas
Summary
Creative and compassionate person with diverse knowledge. Strong interpersonal skills and understanding of learning strategies with excellent verbal and written communication skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Insurance Verification Specialist
Huntsville Memorial Hospital
08.2010 - 02.2019
- Obtained and verified all patient demographic, insurance coverage, benefit and authorization requirements for all services
- Screened patients for financial responsibility and possible cash collections; determines and collects appropriate deposit
- Received patient's detailed information from Dr's office and other medical institution for claims
- Contacted patient for surgery dates and informed them of their amount due and eligibility determination of third-party programs
- Scheduled appointments and updated all patients information
- Prepared all financial statements for insurance departments
- Identified and modified resources to meet patients need after surgery
- Worked with Doctors, Nurses, and Medical support staff
- Calculates patient cost and performs point of service collection in accordance with upfront collection policy and procedure, collection self-pay portions, co-payments, and past due patient portions at time of check in; all other collections to be collected at discharge.
Administrative Assistant
Huntsville Independent School District
06.2008 - 05.2009
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Secretary, Accounting Department
Harris County Tax Office
1985 - 2007
- Answered all incoming calls into Accounting Department and routed to appropriate administrator
- Prepared and collected property taxes from homeowners and businesses throughout Harris County
- Answered and responded to taxpayers inquires on their tax problems
- Communicated with taxpayers who disputed accuracy of their taxes
- Managed daily and weekly agenda for accounting department
- Filed and updated contact information of employees, customers, and suppliers
- Developed and maintained filing system and made sure supplies were organized and placed appropriate orders
- Documented expenses for department and turned in reports.
- Managed over 30 calls, emails and faxes per day from patients.
Education
Diploma -
Ross S. Sterling
Baytown, TX02.1976
Business Administration -
Texas Southern University
Houston, TX05.1978
Skills
- CPT Coding
- Invoice Preparation
- Patient Communication
- HIPAA Compliance
- Appointment Setting
- Taking Client Histories
- Account Maintenance
- Payment Plan Options
- Medical Records Verification
- Attention to Detail
References
Reference available upon request
Timeline
Insurance Verification Specialist
Huntsville Memorial Hospital
08.2010 - 02.2019
Administrative Assistant
Huntsville Independent School District
06.2008 - 05.2009
Secretary, Accounting Department
Harris County Tax Office
1985 - 2007
Diploma -
Ross S. Sterling
Business Administration -
Texas Southern University