JANICE Pabon
Odenton,MD
Summary
Dynamic professional with a proven track record at DHA, excelling in customer service and emergency management. Demonstrated ability to enhance patient satisfaction and foster positive relationships through excellent communication and active listening. Skilled in CPR and multitasking, consistently delivering high-quality care under pressure. Achieved significant improvements in patient experience and workplace efficiency.
Overview
25
25
years of professional experience
Work History
Customer Care Representative
DHA United Stats Army
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Lead Oral Surgery Assistant/Emergency Medical Technician
DHA
06.2021 - 06.2023
- Enhanced patient experience by providing thorough pre-and post-operative care instructions.
- Contributed to a positive working environment through effective communication with colleagues and support staff.
- Prepared patients mentally before procedures by addressing concerns or answering questions, resulting in reduced anxiety and increased trust.
- Participated in professional development opportunities to stay current on best practices within the field of oral surgery assistance.
- Ensured patient safety by adhering to strict infection control protocols throughout all aspects of clinical operations.
- Monitored patient comfort and safety during dental procedures.
- Achieved high levels of patient satisfaction by delivering exceptional care and maintaining open communication throughout the surgical process.
Dental Assistant/Emergency Medical Technician
DHA
02.2000 - 06.2021
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Improved communication between clinical staff members through effective coordination of schedules and task delegation.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
- Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Contributed to a positive patient experience with effective communication, empathy, and professionalism.
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
- Optimized resource usage during emergencies with effective triage skills that enabled prioritization based on urgency levels among multiple cases requiring attention simultaneously.
- Improved workplace safety by conducting regular inspections and implementing necessary measures.
- Established trust with patients through compassionate bedside manner and clear communication of treatment steps being taken for their benefit.
- Streamlined patient care processes by staying up-to-date on latest first aid procedures and guidelines.
- Provided emotional support to patients, demonstrating empathy and active listening skills.
- Promoted a safe environment for staff and visitors through effective communication of health guidelines.
Education
No Degree - Nursing
Fayetteville State University
Fayetteville, NCNo Degree - Medical Coding
Bryan University
Phoenix, AZ01.2024
Skills
- Customer Service
- Multitasking
- Reliability
- Excellent Communication
- Self Motivation
- Emergency Management
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Vital signs monitoring
- Problem-Solving
- Active Listening
- CPR
- First Aid
Timeline
Customer Care Representative
DHA United Stats Army
06.2023 - Current
Lead Oral Surgery Assistant/Emergency Medical Technician
DHA
06.2021 - 06.2023
Dental Assistant/Emergency Medical Technician
DHA
02.2000 - 06.2021
No Degree - Nursing
Fayetteville State University
No Degree - Medical Coding
Bryan University
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