Janice Pan

Sierra Noodle House

Fontana, CA

01.2025 - Current

Greeted and seated guests promptly upon arrival.
Managed reservation system and coordinated seating arrangements.
Communicated daily specials and upcoming events to patrons.
Assisted servers by relaying orders and addressing guest inquiries.
Maintained cleanliness of waiting area and dining space.
Provided excellent customer service to enhance dining experience.
Collaborated with team to ensure smooth restaurant operations.
Handled guest feedback and resolved concerns effectively.
Greeted guests and gathered information to seat groups or place on waitlist.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Provided excellent customer service by anticipating customer needs.
Managed incoming calls during busy shifts.
Took reservations over phone and in person.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Processed payments from customers using a POS system.
Resolved conflicts between customers when necessary.
Resolved customer service and food-related issues to maintain guest satisfaction.
Managed dining room layout to maximize efficiency of staff members.