Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Janice Parker

Homestead

Summary

Highly motivated and versatile, experienced professional with a dedication to quickly adapting to new challenges and environments. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Adapted to working effectively, unsupervised or with a team. Committed to continuous learning and staying current with industry trends, to contribute to organizational success.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Administrative Assistant

SDAC (South Dade Air Conditioning & Refrigeration)
Homestead
08.2023 - Current
  • Managed database systems containing customer contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Developed and maintained filing systems for confidential documents and records.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Managed office supplies inventory and placed orders when necessary.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Receiving Team Manager

Macys Department Store
Miami
02.2012 - 02.2021
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Analyzed inventory levels to ensure sufficient stock was available for customer orders.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Identified areas where improvements could be made in order to increase productivity and reduce cost.
  • Developed strategies to improve efficiency in the warehouse operations process.
  • Monitored employee attendance records, addressed tardiness or absenteeism issues promptly, and recommended disciplinary action if necessary.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Ensured compliance with all safety regulations while loading and unloading materials from trucks.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Implemented new policies regarding the handling of damaged goods or returns from customers.
  • Conducted regular meetings with the receiving team to discuss goals, performance reviews and any issues that may arise.
  • Implemented and planned warehouse safety and security programs and activities.
  • Managed and trained a team of 10 receiving clerks on proper receiving procedures.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Oversaw the implementation of new systems and processes related to receiving operations.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Human Resource Supervisor/Sales Supervisor/Merchandise Associate

Macys Department Stores/Burdines
Miami
08.1988 - 02.2012
  • Complied with company policies, objectives and communication goals.
  • Trained new employees on company policies and procedures.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Identified needs of customers promptly and efficiently.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Created new strategies for improving customer service standards within the organization.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated equipment and machinery according to safety guidelines.
  • Developed and implemented sales strategies to increase customer base.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Attended trade shows, conferences, and other events as a representative of the company's brand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
  • Directed and supervised team of 15 employees in daily operations.
  • Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.

Education

Some College (No Degree) - Pharmacy Technical

National School of Technology
Miami, FL

Skills

  • Human Resources
  • Microsoft Word-Excel-Powerpoint
  • Administrative support
  • Communication-Attention to Detail
  • Critical thinking-Probelm -solving
  • Customer service
  • Multi-tasking
  • Safety-Organization
  • Operations-Logistic

Accomplishments

  • Employee of the Year Awards
  • Top Performer

Certification

  • Completed all Computer Base Training to become certified where needed

Timeline

Administrative Assistant

SDAC (South Dade Air Conditioning & Refrigeration)
08.2023 - Current

Receiving Team Manager

Macys Department Store
02.2012 - 02.2021

Human Resource Supervisor/Sales Supervisor/Merchandise Associate

Macys Department Stores/Burdines
08.1988 - 02.2012

Some College (No Degree) - Pharmacy Technical

National School of Technology

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Janice Parker