Hi, I’m
Janice Parks
Murfreesboro,TN
Summary
Dynamic professional with a proven track record at The General Auto Insurance, excelling in customer service and problem-solving. Expert in Microsoft Excel and adept at transforming high-stress situations into positive customer experiences, significantly enhancing loyalty. Demonstrated ability to mentor youth at Tennessee Children Service, fostering increased self-esteem and positive behavior through empathetic support and critical thinking.
Overview
9
years of professional experience
Work History
The General Auto Insurance
Customer Service Representative
02.2015 - 11.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Tennessee Children Service
Youth Worker
11.2014 - 02.2015
Job overview
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Contributed to development of individualized plans to support youth goal achievement.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
Education
Tennessee State UniversityNashville, TN
Bachelor Of Administrative Studies from Business Administration/ Minor Psychology
09.1981
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
Timeline
Customer Service Representative
The General Auto Insurance
02.2015 - 11.2023
Youth Worker
Tennessee Children Service
11.2014 - 02.2015
Tennessee State University
Bachelor Of Administrative Studies from Business Administration/ Minor Psychology
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