Janice Plass
West Haven,CT
Summary
Resourceful and experienced medical personnel offering expertise in customer service and strong organizational skills. Dedicated team member with attention to detail. Capable of handling multiple projects simultaneously with high degree of accuracy. Skilled multitasker with excellent communication and problem-solving skills. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Ambulatory Care Associate
Yale New Haven Health System
05.2023 - Current
- Manage patient inquiries, concerns, and complaints with empathy.
- Cultivate positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Provide emotional support to patients and families during rooming.
- Complete registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Utilized electronic medical records for accurate charting and reporting.
- Monitor vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
Patient Care Technician, COVID Testing Enterprise
Yale New Haven Health
07.2020 - 05.2023
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Certified Nursing Assistant
Apple Rehab
11.2017 - 12.2021
- Obtain medical history, including medication information, symptoms, and allergies
- Communicated with patients to collect information about current medications, allergies and medical conditions.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Upheld infection control and prevention policies across different patient-facing areas.
- Support ambulation and physical therapy needs by conducting planned exercise routines
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
OFFICE MANAGER/MEDICAL ASSISTANT/MEDICAL SECRETARY
Private Medical Office
03.2006 - 07.2011
- Responsible for measuring patient’s vital signs such as temperature, pulse rate, weight, height, blood pressure, phlebotomy, and collection of other lab specimens
- Gave treatment and injections to patients and performed routine tests in laboratory
- Responsible for keeping of records like x-ray reports and schedule appointments, receive bills
- Called for authorizations/pre-certification and eligibility for office visits and procedure
- Maintained data of patients and kept records, and billing information using EMR system.
Education
Bachelor of Arts - Social Work
Southern Connecticut State University
New Haven, CT05-2027
Associate of Arts - Liberal Arts And Sciences
Gateway Community College
New Haven, CT05.2019
CERTIFIED NURSING ASSISTANT, BULKAN - CNA
Bulkan Educational Institute
Brooklyn, NY05.2014
ASSOCIATE OF SCIENCE - Biology
KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn, NY02.2012
CERTIFICATE IN MEDICAL OFFICE ADMINISTRATIVE -
Educational Opportunity Center
Brooklyn, NY05.2005
Certified Billing And Coding Specialist -
Brooklyn Educational Opportunity Center
Brooklyn, NYCertified Medical Administrative Assistant -
Educational Opportunity Center
Brooklyn, NYSkills
- Self-Motivated
- Flexible and Adaptable
- Organization and Time Management
- Teamwork and Collaboration
- MS Office
- Performing Patient Intakes
- Courteous and Professional
- Quality Patient Care
- Recording Vital Signs
- ADLs Assistance
- EMR Updating
Certification
- Public Speaking
- AED/ CPR
Timeline
Ambulatory Care Associate
Yale New Haven Health System
05.2023 - Current
Patient Care Technician, COVID Testing Enterprise
Yale New Haven Health
07.2020 - 05.2023
Certified Nursing Assistant
Apple Rehab
11.2017 - 12.2021
OFFICE MANAGER/MEDICAL ASSISTANT/MEDICAL SECRETARY
Private Medical Office
03.2006 - 07.2011
Bachelor of Arts - Social Work
Southern Connecticut State University
Associate of Arts - Liberal Arts And Sciences
Gateway Community College
CERTIFIED NURSING ASSISTANT, BULKAN - CNA
Bulkan Educational Institute
ASSOCIATE OF SCIENCE - Biology
KINGSBOROUGH COMMUNITY COLLEGE
CERTIFICATE IN MEDICAL OFFICE ADMINISTRATIVE -
Educational Opportunity Center
Certified Billing And Coding Specialist -
Brooklyn Educational Opportunity Center
Certified Medical Administrative Assistant -
Educational Opportunity Center