Janice Pohlig
Trenton,NJ
Summary
I am a results-oriented team member with strong analytical, communication, and resolution skills. I specialize in systems and tools to maintain and monitor the progress of multiple projects. I possess strong administrative and organizational abilities enabling me to manage a variety of responsibilities and projects. My strong communication skills have allowed me to successfully work across diverse communities while successfully building relationships. I have extensive experience working with business owners, design teams, and construction professionals in addition to technical Information Management groups.
As a Project Coordinator I strive to keep the project's implementation in mind and to reach the company's objectives so that each project is finished within specified guidelines while still obtaining the best quality for the customer's needs. I can work with a small or large team, implementing the best working conditions to receive the staff's full potential toward the project. I strive to meet with staff to gauge the progress of the project and handle any arising issues.
Overview
39
39
years of professional experience
Work History
Field Specialist 1, Customer Liaison, Managed Services
Ricoh USA
04.2016 - 06.2024
- Handled multiple customer inquiries while updating databases and liaising with other departments to ensure responses are both timely and accurate, fostering positive relationships and upholding high service standards
- I was the connecting thread between Ricoh and BMS for global invoicing, ensuring smooth communication and facilitating solutions to meet customer needs
- Respond to customer inquiries via phone, email, and teams, providing accurate and timely information to ensure customer satisfaction
- Resolved customer complaints by identifying problems and coordinating appropriate corrective action for invoicing on the BMS Account
- Processed global invoicing and requests, ensuring all data is accurately entered into the system
- Implement customer retention strategies, such as loyalty programs or personalized follow-ups, to foster long-term customer relationships.
Project Coordinator
Bristol-Myers Squibb
11.2011 - 04.2016
- Coordinated testing for desktop applications in preparation of the global roll into Cloud Exchange and Office services for more than 32,000+ users
- Oversaw SharePoint site for the scheduling testing of over 1,400 desktop applications and software owners for validation of desktop components
- Managed of VM systems for functional testing including scheduling testers, managing system compatibilities, and ongoing validation of core readiness
- Support project activities related to testing, validation, and qualification software cross functionally through the BMS IT infrastructure
- Managed the global cleanup of non-value legacy shared mailboxes and communicated retirement planning
- Coordinated the transfer of shared mailboxes working with owners to map future naming, application use, and dependencies for the external Mail environment
- Windows 7: Project Coordinator Desktop Engineering Services
- Coordinated processes and established centralized system for recording outcomes
- Managed desktop applications in certifications to prepare for the global roll out of Window 7 OS for more than 32,000+ users
- Oversaw SharePoint site for the scheduling testing of over 3,800 desktop applications and software owners for validation of desktop components
- Provided lifecycle management documentation to reduce counts of desktop advertisements and retirement planning of unsupported software
- Managed of VM systems for functional testing including scheduling testers, managing system compatibilities, and ongoing validation of core readiness
- Support project activities related to testing, validation, and qualification software cross functionally through the BMS IT infrastructure
- Prepared End User communications, How To, and support documentation for escalations and Help Desk support calls.
Project Coordinator
gkkworks Construction Services
05.2010 - 06.2011
- Managed the NJ office; provided high level administrative support to Director, Program, and Project Managers
- Point person for project related work (total 30 projects)
- Managed all vendor relationships and relayed information between the Project Managers and clients
- Created Subcontracts, Change Orders, and Work plan submissions; Supported Project Managers and Site Supervisors as assigned; managed individual projects with controlled scope of services and supported the work intake process
- Acted as liaison for Project Team and Clients coordinating and preparing all outbound work products and client documentation request
- Consolidate sub-project status reports into a single weekly report
- Track project deadlines and milestones
- Log, track, and escalate project and program issues
- Managed change & risk management process
- Coordinate project related workshops and meetings
- Record, distribute and store minutes for status update meetings
- Organize and manage access to project documentation and deliverables
- Manage capacity planning updates and reporting
- Coordinates business schedule, makes appointments, dining and lodging reservations
- Reads and sorts and prioritizes incoming mail
- Composes business correspondence or prepares correspondences
- Maintains a file system for originals and copies of correspondence, legal documents, technical publications, business contacts, meeting notes and other documentation as required
- Compiles business reports, spreadsheets, charts, graphs and documentation as requested
- Answers and screens phone calls and arranges conference calls and greets visitors.
Project Coordinator
CUH2A
12.1985 - 02.2008
- Managed support services and deliverables for highly complex A&E design projects
- All duties focused on ensuring project goals and objectives were met in a timely and efficient manner
- Arranged and participated in confidential meetings and conference calls, arranging conference space, meals, and domestic and international travel as needed (i.e., air, hotel, car, passports & visas)
- Provided daily support to Project Team members, Project Director, Project Managers as well as key personnel in various disciplines
- Acted as liaison for Project Team and Clients coordinating and preparing all outbound work products and client documentation request
- Prepared paperwork flow by ensuring highly accurate filing system
- I successfully facilitated a design project for a U.S
- Government Research Laboratory
- This particular project was “document intensive” and required great attention to detail to ensure a seamless and smooth paperwork flow
- The unique size and complexity of the project required innovative approaches including creating matrix charts in Excel to ensure that documents were properly distributed to the right stakeholders (from a list of 30 clients, consultants and in-house team members) and posted weekly updates to the website summarizing the progress of current project work
- Implemented improvements to the Basis of Design process (BODs are conceptual plans which help provide clients with a “status report” during different project phases)
- Set up standards for BODs to be followed by all offices (U.S
- And overseas) to ensure consistency for current and future clients
- Client comments, often numbering in the thousands for a large project, would subsequently be catalogued in Excel format to ensure future follow-up
- Facilitated a QA/QC plan ensuring that each discipline lead verified all projects prior to final documentation submitted to each client.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ01.2011
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Decision-Making
- Critical Thinking
- Team Coordination
- Flexible and Adaptable
- Attention to Detail
- Data Collection
Timeline
Field Specialist 1, Customer Liaison, Managed Services
Ricoh USA
04.2016 - 06.2024
Project Coordinator
Bristol-Myers Squibb
11.2011 - 04.2016
Project Coordinator
gkkworks Construction Services
05.2010 - 06.2011
Project Coordinator
CUH2A
12.1985 - 02.2008
Associate of Arts - Business Administration
University of Phoenix