Janice Porter
Breckenridge,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable remote support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
TBO DISTRIBUTION
05.2019 - 05.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Reservations Agent
LaQuinta Inn & SuiTES
01.2017 - 04.2019
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Maintained expert knowledge of available room types, pricing structures, and promotional offers to optimize revenue generation.
- Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Room Service Order Taker
Hilton Hotels Worldwide
02.2014 - 12.2016
- Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
- Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
- Verified accuracy and quality of orders before delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Assisted in training new Room Service Order Takers, sharing best practices for delivering exceptional customer service.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX06.2026
Skills
- Administrative Support
- Contract Administration
- Data Entry
- Inventory Control
- Staff hiring
- Team Supervision
- Operations Management
- Budgeting expertise
- Scheduling and calendar management
- Budget Administration
Additional Information
Microsoft word, Microsoft Excel,Type 45 wpm, Cisco systems, ONQ systems,MAI's Systems, Very fast learner,Great customer service, assist customers as needed,
Timeline
Office Manager
TBO DISTRIBUTION
05.2019 - 05.2023
Reservations Agent
LaQuinta Inn & SuiTES
01.2017 - 04.2019
Room Service Order Taker
Hilton Hotels Worldwide
02.2014 - 12.2016
Associate of Science - Nursing
Houston Community College
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