Janice Reason
Wylie
Summary
Results-driven professional with a strong background in operations coordination and team management. Proven expertise in compliance oversight and employee training, enhancing team morale and driving operational success.
Overview
7
7
years of professional experience
Work History
Standards Supervisor
Clermont Management
Sachse
07.2024 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained new employees on company policies and operational procedures.
- Coordinated scheduling to optimize workforce efficiency and coverage.
- Conducted regular inspections to maintain equipment and workplace cleanliness.
- Managed inventory levels and ordered supplies as needed for operations.
- Facilitated communication between team members and upper management effectively.
- Resolved employee conflicts by mediating discussions and promoting teamwork initiatives.
- Directed and supervised a team of 60 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Resolved customer inquiries and complaints requiring management-level escalation.
Administrative Coordinator
CPR Taskforce
Dallas
02.2022 - 07.2024
- Coordinated scheduling and logistics for training sessions and community outreach events.
- Managed correspondence and communication between team members and external partners.
- Organized files and maintained accurate records for project documentation.
- Provided assistance during special projects or events as needed.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
Senior Life Solutions Representative
New York Life Insurance Co
Dallas
07.2018 - 02.2022
- Assisted clients in understanding insurance products and policy options.
- Processed policy applications and maintained accurate client records.
- Educated clients about claims procedures and documentation requirements.
- Utilized CRM software to track client interactions and follow-ups.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Provided customer service by answering product and service related questions.
Education
Some College (No Degree) - Cosmetology/Business Mgmnt
MJ Murphy Beauty College
Saginaw, MISkills
- Compliance oversight
- Employee training
- Facilitation skills
- Inventory management
- Team supervision
- Customer relationship management
- Property management
- Lease administration
- Compliance auditing
- LIHTC Section 42 Tax Credit Specialist
Timeline
Standards Supervisor
Clermont Management
07.2024 - Current
Administrative Coordinator
CPR Taskforce
02.2022 - 07.2024
Senior Life Solutions Representative
New York Life Insurance Co
07.2018 - 02.2022
Some College (No Degree) - Cosmetology/Business Mgmnt
MJ Murphy Beauty College