Janice Richardson
Denver,CO
Summary
Highly effective communicator and collaborator with a talent for building strong relationships with clients, management, and co-workers. Committed to delivering exceptional internal and external customer service, consistently exceeding expectations. Skilled in critical thinking and problem-solving, adept at tackling challenges head-on to achieve desired outcomes. Proficient in working with PCs and utilizing Microsoft Office to ensure seamless operations and efficient task completion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
J Kent Staffing Temp Agency
05.2024 - Current
- Answer phones and emails to schedule appointments, answer questions, and document information
- Delivered administrative support to team members by making copies, sending faxes, and organizing documents
- Sorted incoming mail and directed it to the correct personnel each day
- Skillfully utilize Microsoft Office and other computer applications to input and retrieve data to assist clients quickly
- Frequently directed customer communication to appropriate department personnel
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files
Administrative Assistant
Department of Homeland Security
09.2023 - 05.2024
- Company Overview: Cybersecurity Infrastructure Security Agency (CISA)
- Administered support to the Executive Director of CISA Region 8
- Meticulously manage the Executive's Outlook calendars, scheduled appointments, coordinated in person and Teams teleconference meetings
- Skillfully used Word, Outlook, basic Excel, basic SharePoint, Teams, and other software unique to the CISA
- Make travel arrangement for Executive Director using Concur Travel software
- Prepare meeting agendas and briefing books
- Daily oversee incoming suspense/action items assigning them to the responsible departments
- Established due dates, maintain a tracking system, and follow up to assure suspense deadlines are met
- Government credit card holder; order office supplies
- Timekeeper; monitor staff attendance, sick leave, annual leave and premium pay request
- Obtained FBI secret security clearance
Education Technician, Program Administrator
Department of Veterans Affairs
05.2017 - 11.2019
- Company Overview: Rocky Mountain Regional VA Medical Center
- Networked with IT departments to record any tier 1 issues with hardware equipment and assisted in the tracking of assets when conducting various types of training for medical staff
- Utilized HR Analyst tools, such as Kronos webTA (VATAS) for tracking over 32 employees' time attendance and reported to payroll
- Gave great attention to detail when overseeing multiple training activities and maintaining digital records of training completions
- Conducted training on IT clinical devices for life support services in collaboration with American Heart Association– doctors and practitioners would plug in a laptop into a life support machine to conduct 'real-life training'
- Entered hundreds of students’ information into a database to quickly access essential data when needed
- Charted adherence to mandatory training in a national software database (TMS) – Talent Management System) within the VA Hospital
- Arranges and handled all logistics for meetings and on-site events
- Implemented physical and electronic filing systems to maintain department efficiency.
Administrative Assistant
Department of Veterans Affairs
03.2015 - 06.2017
- Company Overview: Denver VA Medical Center
- Administered support to the Executive Director of the Veterans Affairs Network Contracting Office
- Daily interacted with 4-10 clients depending on the quarter, courteously and professionally
- Oversaw the Director's Outlook calendar daily and made sure he was organized for all meetings
- Coordinated senior staff meetings, reserved conference rooms, and operated digital hardware in conference rooms weekly
- Created MS PowerPoints presentations and presented them every Monday
- Processed incoming and outgoing correspondences, reports, and memorandums
- Made travel arrangements, for the Executive Director
- Controlled and monitored the use of office supplies and small equipment
- Delivered verified timesheets (35 employees) to payroll for processing bi-weekly.
Administrative Assistant
Department of Veterans Affairs
03.2013 - 06.2015
- Company Overview: Denver VA Medical Center
- Administered support to the Medical Center Director, Chief of Staff, and Deputy Chief of Staff
- Provided excellent customer service
- As the first point of contact in the Director’s office, daily contact with veterans, private citizens, and governmental and civilian organizations was a must
- This required being courteous, tactful, respectful, and professional at all times
- Skillfully used Word, Outlook, Excel, SharePoint, and other software packages unique to the VA
- Managed the Executive's Outlook calendars, scheduled appointments, coordinated meetings, reserved conference rooms, and set up VANTS line teleconferences
- Processed incoming and outgoing correspondences, reports, and memorandums
- Prepared letters on behalf of the medical center director
- Oversaw the daily incoming suspense items from the Veterans Integrated Service Network (VISN) and other organizations
- Assigned suspense items to the responsible service chiefs
- Established due dates, maintained a suspense tracking system, and followed up to assure deadlines were met
- Responsible for obtaining and monitoring the use of office supplies and small equipment
- Government purchase card holder
- Managed fund control point with accuracy and reconciled funds internally in VISTA and externally with US Bank
- Timekeeper for the Executives Leadership Team (ELT) and other senior staff
Education
Computer User Support Basics (CUSS) Program, PeopleCert ITIL 4 Foundations, CompTIA A+ (1001 & 1002), Network+ (008 CML), Security+ (601 CML)
ACI Learning
03.2023
Skills
- Data entry
- Administrative support
- Time management
- Customer and client relations
- Microsoft Office Suite
- Scheduling and calendar management
- Verbal communication
- Meeting arrangements
- Correspondence writing
- Computer proficiency
Technical training certificates
- Computer User Support Basics (CUSS) Program, ACI Learning (Virtual Campus), 03/01/23
- PeopleCert ITIL 4 Foundations, ACI Learning (Virtual Campus), 03/01/23
- CompTIA A+ (1001 & 1002), ACI Learning (Virtual Campus), 03/01/23
- Network+ (008 CML), ACI Learning (Virtual Campus), 03/01/23
- Security+ (601 CML), ACI Learning (Virtual Campus), 03/01/23
Certification
ITIL 4 Certification
Timeline
Administrative Assistant
J Kent Staffing Temp Agency
05.2024 - Current
Administrative Assistant
Department of Homeland Security
09.2023 - 05.2024
Education Technician, Program Administrator
Department of Veterans Affairs
05.2017 - 11.2019
Administrative Assistant
Department of Veterans Affairs
03.2015 - 06.2017
Administrative Assistant
Department of Veterans Affairs
03.2013 - 06.2015
ITIL 4 Certification
Computer User Support Basics (CUSS) Program, PeopleCert ITIL 4 Foundations, CompTIA A+ (1001 & 1002), Network+ (008 CML), Security+ (601 CML)
ACI Learning
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