Janice Riketa
Everett
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Collection Customer Service Representative
Lendmark Financial
04.2024 - 04.2025
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
Client Service Professional - Receptionist
H&R Block
11.2023 - 04.2024
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Managed master calendar by scheduling and confirming appointments.
- Responded to customer questions via phone, email and in-person.
Warehouse Associate/ Shipper
Funko
07.2021 - 12.2023
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Wrapped pallets in shrink wrap prior to loading
- Performed inventory control, such as counting and stocking merchandise
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
- Ship all orders manually on tracking portal
- Skills: Merchandising and Display, Strong Attention to Detail, Product Packaging, Microsoft Office,
- Productivity and Time Management
Translator and Interpreter
A&A Language Services
06.2020 - 07.2021
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional service.
- Stayed current on new expressions and cultural changes impacting language translation.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Library Assistant
Alele Museum & Library
03.2017 - 01.2018
- Kept library shelves and printed materials well-stocked and organized according to establishedsystem
- Showed patrons where to find library resources and collected equipment, reference pieces andother items
- Mitigated librarian workload by independently managing basic patron requests and locatingmaterials
- Entered and organized tasks using Microsoft works.
Education
Liberal Arts And General Studies
College of The Marshall Islands
05-2015
Skills
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Inbound and Outbound Calling
- Computer Proficiency
- Team-Oriented and Cooperative
- Promoting Brand and Company Identity
- Customer service professional
- Goal oriented
- Customer relationship building
- Teamwork and collaboration
- Customer service
- Training and teaching
Timeline
Collection Customer Service Representative
Lendmark Financial
04.2024 - 04.2025
Client Service Professional - Receptionist
H&R Block
11.2023 - 04.2024
Warehouse Associate/ Shipper
Funko
07.2021 - 12.2023
Translator and Interpreter
A&A Language Services
06.2020 - 07.2021
Library Assistant
Alele Museum & Library
03.2017 - 01.2018
Liberal Arts And General Studies
College of The Marshall Islands
Similar Profiles
Catina VaughnCatina Vaughn
Consumer Loan Officer at Lendmark FinancialConsumer Loan Officer at Lendmark Financial
Benjamin WeadBenjamin Wead
Branch Manager at Lendmark FinancialBranch Manager at Lendmark Financial
JULIA PENGRAZIJULIA PENGRAZI
Loan Consultant at Lendmark FinancialLoan Consultant at Lendmark Financial
Richard ScherrerRichard Scherrer
Inspector Fabrication B at BoeingInspector Fabrication B at Boeing
Adam BlanchardAdam Blanchard
Sound Transit Security at Phoenix Protective CorporationSound Transit Security at Phoenix Protective Corporation