JANICE RODRIGUEZ
Bolingbrook,IL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Intake Care Supervisor
CIGNA Health Spring
Chicago, IL
04.2021 - Current
- Create a culture of continuous improvement, inspiring employees to act and solve problems.
- Observe team performance to provide feedback to management for discipline, and performance evaluations.
- Assign tasks to team members based on individual strengths, and promote a teamwork-driven environment to meet goals.
- Maintained positive working relationship with fellow staff and management.
- Created new strategies for improving customer service standards within the organization.
- Identified needs of customers promptly and efficiently.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies, job duties, and performance expectations.
- Give technical guidance, and interpret policies and procedures to assist employees in performing functional tasks.
Team Leader
CIGNA Health Spring
Chicago, IL
11.2018 - 04.2021
- Prioritize workflow and resolve daily operational challenges to support goal achievement.
- Schedule and plan daily tasks, training, and development for both team members and higher-level personnel related to insurance plans and policies.
- Delegate projects and distribute tasks to team members as per their area of expertise via email and workflow processes.
- Complete reports daily that initiate improved team skills and quota solutions.
- Established clear expectations for employees, providing guidance when needed.
- Oversaw training and development programs to enhance team skills and knowledge.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
HRA Scheduler
CIGNA Health Spring
Chicago, IL
10.2015 - 08.2018
- Analyzed customer demand and current inventories to create master production schedules
- Proofread and edited outgoing correspondence for streamlined communication via email and team meetings
- Answered phones and transferred callers to requested personnel or voicemail
- Created Analysis dailies for different states
- Coordinated demographic information required in NextGen/EMR system
- Performed data entry into computer system to document all call activity accurately.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered incoming calls from customers regarding inquiries or complaints.
- Inputted patient data into the electronic health record system.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Scheduled and confirmed appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Ensured compliance with HIPAA regulations when handling confidential information.
Education
High School Diploma -
NOBLE STREET COLLEGE PREP
Chicago, IL06-2011
Skills
- Business Development
- Data Analytics
- Process Improvement
- Staff management
- Microsoft Excel and PowerPoint
- Team leadership
Languages
ENGLISH
Languages
English
Professional
Timeline
Intake Care Supervisor
CIGNA Health Spring
04.2021 - Current
Team Leader
CIGNA Health Spring
11.2018 - 04.2021
HRA Scheduler
CIGNA Health Spring
10.2015 - 08.2018
High School Diploma -
NOBLE STREET COLLEGE PREP
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