Janice Rosado

· Manage customer orders timely and accurately. Reviewing pricing, shipping date and delivery date.

· Support customers A/R platform, create invoices, credits, and update billing documents.

· Support and work closely with outside sales team to understand trends and identify growth opportunities and upcoming projects.

· Provide and incorporate corrective action plans, when necessary, coordinate all internal communication to assigned accounts.

· Proactively collaborate with Production team to ensure adequate inventory availability for shipment and new project.

· Provide collaboration to the Supply Chain Logistic to ensure meet customer expectations.

· Enter and manage all quality cases using CRM. Ensure that all necessary documents (root cause analysis and correction actions) have been entered into the case. Assign cases to the Quality team and ensure cases are solved in a timely manner.

· Prepare and maintain SOPs and procedures.

· Support coworkers in best practices and teamwork toward achieving an exceptional customer experience.

· Collect all necessary documents to set terms and credit lines for new customers or increase credit lines for existing customers.

· Customer-facing role responsible for implementing new 340B PD business that is self-managed or utilizing a 3rd party EDI solution.

· Business Project Management - demonstrate and execute knowledge and unprotecting of relevant 340B business processes at various levels to ensure successful completion of project and process.

Janice Rosado

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· Customer experience - ensure that customers and vendors have a positive experience; commit to meeting or exceeding expectations.

· Consultation - Use deep subject matter expertise, influence, and process skills to help the customer and EDI vendor identify and meet their high priority needs, drawing on best practices and comprehensive technical knowledge to advise internal/external customers.

· Customer and industry knowledge - apply knowledge of the customer's business and 340B industry expertise to develop optimal solutions for both internal and external customers.

· Implementation - support implementation process, leading efforts of involved parties; forge strong partnerships with appropriate constituencies; measure performance of implementation against desired results and makes improvements.

• Onboarding and Sales Administration

• AR and Collection duties

· Managed accounts receivable (including collections and deduction resolution) for the most complex, past due accounts. Responsible for understanding all aspects of credit and collection laws, including bankruptcy.

· Answer customer service inquiry calls regarding late deliveries, backorders, shortages, damaged products and returns.

· Review and assign credit limits on new and existing customers up to $100,000.

· Release order on hold.

· Serve as order management and accounts receivable coach for new and less experienced RCR’s.

· Created, Process and balance out Inter-Company Credits.

· Resolve billing issues and disputes. Research invoice disputes and obtain support documents.

· Created & Process credit card payment reports.