Janice Rosario
New York,NY
Summary
Diligent Administrative Specialist Pursuing Opportunities in a Dynamic Setting with Over 5 Years of Proven Expertise in Administrative Support . Proficient in Diverse Computer Applications. Exceptional Communication and Customer Service Acumen. Fluent in English/Spanish with Translation Proficiency.
Overview
13
13
years of professional experience
Work History
Freelance Data Entry Operator
Upwork.com
03.2020 - Current
- Reduced errors by diligently proofreading and editing entered data before submission.
- Implemented best practices for file organization and database management, improving overall system functionality.
- Assisted in training new team members, sharing expertise in efficient and accurate data entry methods.
- Safeguarded sensitive information, adhering to strict confidentiality protocols when handling client data.
- Increased client satisfaction by consistently meeting deadlines for data entry tasks.
Account Coordinator
Allure Gems, LLC
11.2015 - 04.2018
- Data entry in Diaspora software of all incoming special purchase orders from customers
- Packed special purchase orders according to logistics policy
- Operated telephone system to answer, screen, forward, and provide information depending on the nature of phone call
- Addressed and resolved customer service issues accordingly in relation to purchase orders using critical thinking, empathy, and interpersonal skills
- Executed daily quality control of merchandise to ensure quality of merchandise was of and up to company standards
- Re-inventoried stock
- Maintained fulfillment and storage of inventory merchandise as needed on a weekly basis
- Shipped orders using FedEx, UPS, and USPS software.
Administrative Assistant/Customer Service Representative
Empire USA Pens & Promotions
07.2011 - 03.2015
- Data entry of all incoming purchase orders from customers
- Prepared all outgoing purchase orders for production management and team to fulfill orders in a timely manner
- Operated five line telephone system to answer, screen, and forward calls to their appropriate departments
- Processed payments via telephone using online credit card system for all outgoing purchase orders ready for fulfillment
- Assisted in Accounts Receivables alongside CFO and Office Manager
- Shipped purchase orders via FedEx, UPS, and USPS software
- Resolved payment and order disputes
- Confirmed payments, refunds, etc.
Education
Bachelor of Science - Nursing
CUNY School For Professional Studies
New York, NY12.2024
Associate of Applied Science - Nursing
CUNY LaGuardia Community College
Long Island City, NY12.2021
Skills
Accuracy and Attention to Detail
Strong Research Abilities
Critical Thinking
Proofreading proficiency
Continuous Learning Attitude
Personal Information
Title: Administrative Associate
Timeline
Freelance Data Entry Operator
Upwork.com
03.2020 - Current
Account Coordinator
Allure Gems, LLC
11.2015 - 04.2018
Administrative Assistant/Customer Service Representative
Empire USA Pens & Promotions
07.2011 - 03.2015
Bachelor of Science - Nursing
CUNY School For Professional Studies
Associate of Applied Science - Nursing
CUNY LaGuardia Community College
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