Janice Salmeron
Chicago,Illinois
Summary
To build and foster relationships with clients. Being able to provide excellent customer service and engage them with the different ways of banking including digital, virtual and in person services. Ability to explore and identify customers' needs and find a solution for their financial needs.
Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.
Overview
7
7
years of professional experience
Work History
Senior Banker
PNC Bank
06.2020 - Current
- As a Senior Banker I assist customers achieve their financial goals.
- Offering the best products and services that fit their financial needs.
- I am confident teaching customers new ways of banking by using digital resources.
- Experience handling daily operations, regulatory compliance and providing excellent customer experience.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Analyzed financial data and provided advice on appropriate banking services for clients.
- Provided technical guidance to junior bankers on complex transactions.
- Reviewed all documents related to loan applications before submitting them to underwriting teams.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Achieved or exceeded personal sales goals on consistent basis.
- Built positive and productive customer connections to drive consistent sales.
- Provided guidance to customers on the use of online banking tools and mobile applications.
Teller Lead
PNC Bank
09.2017 - 06.2020
- Assisting customers with their day-to-day transactions.
- Manage Cash Inventory and handle daily bank readiness procedures.
- Referring customers to appropriate colleagues including mortgage and Investments.
- Leadership skills, managed a team of tellers and ensured proper training on all banking policies and procedures.
- Check Verification knowledge and teller procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Audited teller transactions for accuracy prior to submission for processing.
- Tracked inventory levels of supplies necessary for daily operations.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Kept teller window areas clean, organized and fully stocked.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
PLS Financial Services
01.2019 - 12.2020
- Handled cash orders and store inventory.
- Readied preparations for currency exchange
- Balancing and maintaining ATM limits.
- Procedural compliances
- Cross selling
- Processing vehicle titles
- Selling estate and city stickers
- Providing great customer service
- Coaching CSR's and maintaining cash limits with their drawers.
- Processing payments
- Balancing vaults
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL06-2010
Associate of Applied Science - Accounting
Purdue University
West Lafayette, INSkills
- DMLO (Designated Mortgage Loan Officer)
- NMLS Certification
- Notary
- Mentoring program
- Leadership skills (Attending Leader conference calls, new accounts onboarding)
- Coaching skills/ Team Player
- Risk management policies
- Operational Support
Accomplishments
- Top contributor for reaching the highest revenue
- Top PNC performer for CXI (Customer's survey for service experience)
- PNC Market All Star (Performance across all market with PNC)
Languages
Spanish
Native/ Bilingual
Timeline
Senior Banker
PNC Bank
06.2020 - Current
PLS Financial Services
01.2019 - 12.2020
Teller Lead
PNC Bank
09.2017 - 06.2020
High School Diploma -
Kelvyn Park High School
Associate of Applied Science - Accounting
Purdue University