Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Languages
Timeline
Generic
Janice Santiago-galarza

Janice Santiago-galarza

Hormigueros,PR

Summary

I have a proven track record of delivering high-quality Customer Service. I was awarded with different certifications and awards at Amazon, comfort suite, BJ’s wholesale and direct TV

Overview

27
27
years of professional experience

Work History

Bakery Worker

BJ's Wholesale
01.2021 - 11.2024

Pack bakery items bake breads muffins cookies set up floor for daily sales

Stow / Quality Control

Amazon
07.2021 - 07.2024

Inbound Stow at product to robots check product for damage and scan products

Cashier / Customer Service

Grace Hallmark
03.2020 - 07.2021

Customer service greeting customers and helping them with their purchases set up layaway

Front Desk Manager, Customer Service, Room inspections

Red Roof Hotel/Comfort Suites
01.2015 - 03.2020

I was from desk manager for 2 deferent hotels some of my tasks was inspect rooms before check in and out to make sure is up to company standards check in and out guests was in charge of special events like Masters tournament week in Augusta GA

Customer Service Representative

Comcast Call Center
04.2012 - 01.2015

Help customers with new orders, troubleshooting

Quality Control, Daily Route Set Up, Inventory

Hermitage Satellite
09.2009 - 04.2012

Manager for Direct TV retailer I was in charge to set up installation and upgrades and set of the routes for our company installers

Customer Service, Product Sampler, Inventory, Product Stocking

Hickory Farm
01.2004 - 01.2011

As a hickory farm manager and customer service representative I was responsible to show customers the products our company offers

Cashier-Customer Service

Sears
10.2004 - 09.2009
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Manager, Rent Collector, Tenant Service Order

Stone Apartments
04.2000 - 10.2004

As a leasing agent I was responsible to check empty apartments run credit checks and work with Hispanic population

Pastry Chef, Line Cook, Cook Italian menu

Opryland Hotel
02.1998 - 04.2000

I was in charge of restaurant dessert’s salads and sandwiches preparation

Education

Cadest High School - undefined

Cadest High School

Phonix University Global Management - Communication

Phonix University Global Management

Skills

  • Material Handling
  • Invoice Verification
  • Quality Control
  • Investigative Auditing
  • Operations Support
  • Inventory Organization
  • Shipping and Receiving
  • Warehouse Environment Safety
  • Warehouse Operations
  • Health and Safety
  • Goal-Setting and Prioritization
  • Route Deliveries
  • Inspecting Tickets
  • General Housekeeping
  • Active Listening
  • Cash Register Operations
  • Manage Inventory
  • Product Verification
  • Order Picking and Processing
  • Lifting and Sorting
  • Price Calculation
  • Inspect Material
  • Judgment and Decision-Making
  • Handheld Computer Device Software
  • Maintain Records
  • Cycle Count Audits
  • Systems Analysis
  • Good with Numbers
  • Outgoing Shipments Oversight
  • Pick Products
  • Microsoft Windows
  • Work Assignments
  • Warehouse Coordination and Support
  • Operation and Control
  • Work Scheduling Software
  • Microsoft Outlook
  • Verifying Time Sheets
  • Tag Merchandise
  • Email Software
  • Ordering Software
  • Microsoft Office
  • Merchandising and Display
  • Mathematics
  • Speaking
  • Logistics
  • Writing
  • Troubleshooting

References

Available upon request

Leadership Experience

Outstanding Global Management Student, Management program

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Stow / Quality Control

Amazon
07.2021 - 07.2024

Bakery Worker

BJ's Wholesale
01.2021 - 11.2024

Cashier / Customer Service

Grace Hallmark
03.2020 - 07.2021

Front Desk Manager, Customer Service, Room inspections

Red Roof Hotel/Comfort Suites
01.2015 - 03.2020

Customer Service Representative

Comcast Call Center
04.2012 - 01.2015

Quality Control, Daily Route Set Up, Inventory

Hermitage Satellite
09.2009 - 04.2012

Cashier-Customer Service

Sears
10.2004 - 09.2009

Customer Service, Product Sampler, Inventory, Product Stocking

Hickory Farm
01.2004 - 01.2011

Manager, Rent Collector, Tenant Service Order

Stone Apartments
04.2000 - 10.2004

Pastry Chef, Line Cook, Cook Italian menu

Opryland Hotel
02.1998 - 04.2000

Cadest High School - undefined

Cadest High School

Phonix University Global Management - Communication

Phonix University Global Management
Janice Santiago-galarza