Janice Santos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Guard
Elizabeth Board of Education
09.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Monitored Video camera systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Examined doors, windows and gates to verify security.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Certified Medical Assistant
Atlantic Health System
02.2021 - 02.2023
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Medical Assistant
Njheart
06.2014 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Pharmacy Technician
Horowitz Supreme Pharmacy
06.2011 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
High School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth, NJ06-2011
Skills
- Verbal and written communication
- Security camera monitoring
- Workplace safety
- Work ethic
- Portuguese and spanish language's fluency
- Lockdown procedures
- Security procedures
- Customer service
- Team player
- Honest and dependable
- Active listening
- Reliable and responsible
- HIPAA compliance
- Valid NJ driver's license
- Patient care
- Vital sign monitoring
Certification
- Certified NHA Medical Assistant
- Registered Pharmacy Technician
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Security Guard
Elizabeth Board of Education
09.2023 - Current
Certified Medical Assistant
Atlantic Health System
02.2021 - 02.2023
Medical Assistant
Njheart
06.2014 - 08.2020
Pharmacy Technician
Horowitz Supreme Pharmacy
06.2011 - 08.2020
High School Diploma -
Alexander Hamilton Preparatory Academy
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