Janice Saunders

Working in Cafeteria preparing food for student and staff. And sanitized kitchen and washed food prep tools,utensils and equipments. Stored and organized income food and supplies. Chopped or prepare ingredients and cooked food items meals. Handle high pressure situations calmly during busy mealtime

• Loaded dishes, glasses and tableware into dishwashing machines.
• Assisted in setting up and breaking down kitchen stations.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
• Investigated and resolved customer inquiries and complaints quickly.

• Serviced clients in an a professional and courteous manner. Knowledgeable in Public Assistance Program including Medicaid, Food Card. Interview applicants for purposes of determining eligibility for public assistance programs. Computes budgets,verifies documents submitted to support public assistance request,approves or denies application for public assistance. Explains to recipients their rights,procedures,programs, policies and available services, refers customers to other government or private agencies. Make referrals to investigate recovery unit, Make in house referral child support unit, attends hearings,prepare summaries. Contacts employers to explain employment services, promotes job opportunities for public assistance recipients. Develops job possibilities for customer.
• Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.