Janice Schweiger

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Examined customer loan applications for loan approvals and denials.
• Developed strong relationships with customers through high levels of customer service.
• Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
• Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Advised clients on mortgage, education and personal loans.
• Conducted thorough credit analysis to minimize risk exposure for the financial institution.
• Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
• Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.
• Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
• Collaborated with other departments to promptly process loan applications.
• Streamlined loan processing procedures, significantly reducing turnaround times for loan approvals.
• Reviewed and updated loan policies to reflect current best practices, ensuring operational excellence.
• Negotiated favorable loan terms with applicants, ensuring competitive offerings while maintaining bank profitability.
• Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
• Facilitated financial workshops for prospective borrowers, improving their understanding of loan products and credit health.
• Enhanced customer satisfaction with personalized loan consultations, guiding clients through complex processes.
• Developed strong relationships with local real estate agents, leading to increase in mortgage loan referrals.
• Assisted customers with completing loan applications and other paperwork.
• Processed loan applications and monitored progress from start to finish.
• Negotiated loan terms and conditions with customers to secure best deal.
• Proactively identified solutions for customers experiencing credit issues.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Explained very technical financial information to applicants in easy to understand language.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Improved loan processing efficiency by streamlining application procedures and documentation requirements.
• Monitored pipelines to track and log status of loans.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Developed extensive network of referral partners to source new mortgage loan opportunities.

Major Duties was to build business and develop relationships with clients, referral partners and Bank managers for residential mortgages.