Janice Sears

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying, scanning, emailing and faxing documents.
• Interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Retrieved and filed medical records for doctors and medical staff.
• Scheduled patient appointments in respective to doctors' instructions and calendars.
• Scheduled over 300 patients between 3 doctors.
• Answered and managed over 100 calls per day.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Maintained referral logs for patients.

• Performed and supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Performed regular verification of customer information to verify employment, supplemental income records, phone numbers and addresses.
• Performed daily reminder, past due and collection calls.
• Managed and answered over 100 calls per day.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Maintained and managed over 500 customer accounts.
• Mentored team members to enhance professional development and accountability in workplace.
• Developed strategy to increase sales and drive profits.
• Opened and closed location to uphold successful operations strategies and maximize business success.
• Monitored security to protect employees, customers and property.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Continual training on existing company rules & regulations along with implementation of new ones.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Responsible for over 100 students per week.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Assigned, explained and graded homework.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Supervised lunchroom and recess activities.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Enforced school and class rules to maintain order in classroom.
• Collaborated with other educators to plan and review instruction.

• Maintained everyday household duties.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Responded to crises and emergency situations to provide immediate assistance to husband and 3 children.

Patient Service Representative Duties:

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Facilitated and maintained positive working relationships with patients and staff.
• Scheduled return appointments for 8 doctors.

Secretarial Coordinator Duties:

• Supervised, coordinated and provided secretarial duties as needed by senior staff.
• Supervised secretaries in other dept's, ensuring needs of dept. are being met in timely manner.
• Supervised PBX Operator and coordinated coverage as needed.
• Maintained phone systems throughout building, coordinating repairs and replacement of parts.
• Collaborated with dept. heads on performance evaluations of other dept. secretaries.
• Performed all other duties as assigned.

Administrative Secretary Duties:

• Acted as first point of contact, set appointments with outside visitors and staff for Executive Director.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Maintained daily incoming & outgoing mail.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to Exec. Dir.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Organized spaces, materials and catering support for monthly Board of Director's (BOD) meetings for 14 members.
• Attended monthly BOD meetings.
• Typed and distributed Minutes of monthly BOD meetings.
• Assisted with gathering information and typing Federal Government Grants.
• Maintained over 80 files.
• Performed all other duties as assigned by Exec. Dir.