Janice Simpson
Orlando,FL
Summary
Compassionate and licensed Certified Nursing Assistant (CNA) with extensive experience in long-term institutional care and high-acuity in-home patient support. Strong clinical skills, developed through over two years of dedicated bed-bound caregiving, complement a proven track record in client relations and service excellence from years in customer service. Committed to leveraging clinical expertise, empathy, and professionalism to deliver exceptional patient care in a dynamic healthcare environment. Eager to contribute to a team that prioritizes quality care and enhances patient well-being.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
Loan Officer
Radius Global Solutions
04.2020 - 08.2022
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Submitted loan applications to underwriter for verification and recommendations.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Utilized risk management strategies to attain high loan approval rates.
Customer Service Specialist
ACT
08.2016 - 03.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained and managed customer files and databases.
Customer Service Representative
Global Gateway Solutions
02.2013 - 05.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Data Processing Specialist
ACS/BPS
04.2003 - 10.2005
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Leveraged advanced Excel functions for data manipulation and analysis.
- Compiled information and input into the database.
- Monitored data entry processes and worked to improve efficiency and performance.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Utilized established methods for data processing and analysis for consistency and accuracy.
Receptionist
Hedonism II Resort
11.2002 - 01.2003
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Certificate - Certified Nursing Assistant
CNA Training Inc
Orlando, FL06-2025
Certificate - Windows 95, Customer Service
Kenilworth H.E.A.R.T Academy
Sandy Bay, Jamaica10.1999
High School Diploma -
Rusea's High School
Watson Taylor Dr, Lucea. HanoverSkills
- Transporting patients
- Patient-focused care
- Observing responses
- Vital sign recording
- Conducting intakes
- Monitoring fluids
- Infection control procedures
- Toileting assistance
- Ambulation assistance
- Patient care
- Feeding assistance
- Bedside manner
- Safety precautions
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Customer Service Representative
Teleperformance USA
10.2024 - Current
Loan Officer
Radius Global Solutions
04.2020 - 08.2022
Customer Service Specialist
ACT
08.2016 - 03.2020
Customer Service Representative
Global Gateway Solutions
02.2013 - 05.2014
Data Processing Specialist
ACS/BPS
04.2003 - 10.2005
Receptionist
Hedonism II Resort
11.2002 - 01.2003
Certificate - Windows 95, Customer Service
Kenilworth H.E.A.R.T Academy
High School Diploma -
Rusea's High School
Certificate - Certified Nursing Assistant
CNA Training Inc
Qualification
CXC Subjects:
Food & Nutrition 2
Office Procedure 2
Principles of Accounts 1
GCE Subjects:
Human & Social Biology B
English Language C
Additional Experience/Skills
- Babysitting a special needs child for more than a year.
- Disaster Relief Volunteer, Jamaica October, 2025- Provided essential support to affected residents following Hurricane Melissa, ensuring the organized and timely distribution of meals to multiple community residents.