Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Janice Smith

Bremen,GA

Summary

Dynamic Assistant Manager with a proven track record at Dollar General Store, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and effective staff training, fostering a collaborative environment. Skilled in money handling and conflict resolution, consistently achieving high customer satisfaction and operational efficiency.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Dollar General Store
07.2023 - Current
  • Assisted in managing daily store operations, ensuring optimal inventory levels and product availability.
  • Trained new staff on operational procedures and customer service standards, fostering a supportive team environment.
  • Monitored cash handling procedures, ensuring accuracy and compliance with company policies.
  • Supported loss prevention initiatives by monitoring store activities and implementing security measures effectively.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Floor Worker

Meggitt Polymers and Composites
11.2017 - 05.2021
  • Operated machinery to ensure efficient production of polymer components.
  • Maintained a clean and organized work environment to enhance safety and workflow.
  • Assisted in quality control processes to meet product specifications and standards.
  • Collaborated with team members to streamline production operations and reduce downtime.
  • Trained new employees on equipment usage and safety protocols, fostering a culture of safety.
  • Stood for long hours, lifted heavy loads and maintained fast pace.
  • Safely operated equipment such as pallet jacks and forklifts, minimizing the risk of accidents or damage to merchandise.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Demonstrated flexibility and adaptability by willingly adjusting schedule or covering additional shifts to support store needs.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Assembled products for distribution in fast-paced environment and met or exceeded daily production goals.
  • Trained new workers to properly handle machinery and equipment.
  • Moved materials to designated staging areas.
  • Attended annual training to promote safety compliance standards and prevent OSHA violations.
  • Carried out general manual labor activities to aid site productivity.
  • Loaded, unloaded and stored supplies and materials in secure, orderly systems.

Assistant Manager

Dollar General Store
11.2014 - 01.2016
  • Collaborated with team to implement promotional displays, enhancing customer engagement and sales opportunities.
  • Resolved customer inquiries and concerns promptly, maintaining
  • Assisted in managing daily store operations, ensuring optimal inventory levels and product availability.
  • Monitored cash handling procedures, ensuring accuracy and compliance with company policies.

Membership Coordinator

Sam’s Club
07.2011 - 02.2014
  • Organized and hosted events to engage current members and attract prospective ones, boosting overall participation rates.
  • Monitored membership trends and provided regular reports to management, aiding in strategic decision-making processes.
  • Negotiated partnerships with local businesses to offer exclusive discounts and perks for members, enhancing the value proposition of memberships.

Assistant Manager

Heatwavellc
05.2009 - 01.2011


  • Delivered exceptional customer service, resolving issues promptly to maintain loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays..

Education

Chattahoochee Technical College
Dallas, Ga

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff training and development
  • Retail operations
  • Employee scheduling
  • Conflict resolution
  • Recruiting and interviewing
  • Customer rapport
  • Sales growth
  • Policy enforcement
  • Employee performance evaluatio
  • Multitasking and organization
  • Strategic thinking
  • Adaptability and flexibility
  • Workplace safety compliance
  • Employee supervision
  • Employee engagement
  • Customer service and satisfaction
  • Multitasking
  • Organizational skills
  • Hiring and training
  • Professional and courteous

Timeline

Assistant Manager

Dollar General Store
07.2023 - Current

Floor Worker

Meggitt Polymers and Composites
11.2017 - 05.2021

Assistant Manager

Dollar General Store
11.2014 - 01.2016

Membership Coordinator

Sam’s Club
07.2011 - 02.2014

Assistant Manager

Heatwavellc
05.2009 - 01.2011

Chattahoochee Technical College

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Janice Smith