Janice Snow

Served as a support help desk for offshore invoice processing, and accounts payable teams to ensure Global Suppliers are paid with payment terms. Identified performance gaps and recommended strategies to improve productivity to eliminate open items > 60 days. Monitored and corrected system integration errors that prevented invoices from reaching approval status.

• Partnered with external and internal teams to resolve system errors and make suggestions that can decrease future errors.
• Identified opportunities to use technology to review and track open invoices and enhance communication between teams to achieve business success of decreasing aging payables.
• Evaluated productivity and quality of service from offshore teams with performance tracking reports and made recommendations for improvement to reach firm's short-term and long-term goals.

Executed various daily, weekly, monthly tasks pertaining to Procure to Pay cycle that include but not limited to: invoice intake management, monitoring of shared email boxes, voids, reissuing of payments, and journal entries to correct variances.

• Validated, posted, imported, generated and transferred over $10,000,000 of payment files (ACH, wire transfer, checks) weekly to bank without errors.
• Researched, and resolved a variety of routine internal and external inquiries concerning invoice status, including communicating the resolution of discrepancies to appropriate persons via email and phone.
• Maintained Master Vendor Database, and electronic filing system for financial information, documents to ensure easy accessibility to internal and external audits.

Enforced insurer and investor guidelines by evaluating quality of work depicted in photos and results paperwork submitted by contractors. Adjusted contractor invoices to accurately reflect billing parameters for work completed pertaining to grass maintenance, snow removal and winterization of property. Applied knowledge of HUD regulations and its changes as they were implemented to effectively address issues pertaining to the condition of properties.

• Audited and invoiced an average of 50 contractor reports daily.
• Provided instructions and compliance support information to contractors to assist in repairs, and preservation of properties for several loan types.
• Completed special projects as assigned based on market demands and client deadlines.

Communicated with vendors via phone and email regarding payment inquiries and discrepancies. Researched payment history, contracts, and collaborated with multiple departments to ensure vendor payment concerns were resolved. Processed incoming vendor invoices for approval and payment.

• Resolved over 100 vendor payment inquiries monthly.
• Facilitated vendor training on how to submit invoices on payment processing software.

Set up all new communities, plans, and vendors in the purchasing system. Maintained plan budgets and propagated lots through the contract change process. Audited past adjustments for accuracy and completeness. Identified, adjusted, and generated checks to reconcile price changes and ensure prompt accurate payment to vendors.

• Processed over 160 contract changes per month.
• Assigned to special project team to assist with implementation of new software.
• Mentored new employees to provide additional support after training.

Provided detailed analysis of client financial budget, implementing debt payoff solutions while negotiating creditor repayment terms.

• Supervised the daily operation of a fast-paced debt management company.
• Increased company sales by 10% 12 months consecutively.