JANICE SPIELMAN
Watertown,NY
Summary
PROFESSIONAL SUMMARY Enthusiastic professional. Eager to contribute to team or individual success through hard work, attention to detail and excellent organizational skills. Clear understanding and experience in multiple backgrounds. Criminal Justice, Sales, Administrative, Childcare and Self Employment. ( small business) Training in effective communication, report writing, Penal law, defensive tactics, deadly physical force and general peace officer duties. Background in evaluating and instructing. Experience with contractual negotiations, union officer duties and clerical work. Motivated to learn, grow and excel with every opportunity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Assistant
A-Z Auto Repair & Collision
06.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Scheduled and coordinated travel arrangements for office staff members.
- Assisted with budgeting and financial management to keep office operating within budget.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
Owner/ Creator
Against The Grain Custom Woodworking & Design
10.2018 - Current
- Constructed custom built designs according to specifications
- Reviewed job specifications to determine necessary tools and materials
- Packaged finished products and facilitated shipment
- Completed general finish work and sanding
- Decreased spending by maintaining detailed records of wood inventories and supplies
- Chose appropriate lumber and supplies for projects based on wood species, project type, client needs and budgets
- Created accurate quotes for clients based on needs, budgets and inventories
- Followed strict safety guidelines regarding equipment
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances
- Kept equipment running
- Sharpened and replaced worn or defective blades and bands using hand tools
- Inspected equipment before, during and after shifts to initiate fixes for issues that could delay projects
- Troubleshoot equipment issues to keep machinery functioning properly during shifts
- Wrote quality content for clients, creating content to allow site visitors to obtain information efficiently and quickly
- Rewrote and reorganized site content to better position products and services
- Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues
- Prioritized tasks and carefully managed time to consistently meet delivery dates.
Customer Service Associate
Bealls
12.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Assisted customers with prompt and polite support in-person and via telephone
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Fielded customer questions to share information about products, availability and pricing
- Maintained records related to sales, returns and inventory availability
- Referred customers to various services by evaluating needs and providing recommendations
- Completed orders and organized product deliveries to meet customer timetables
- Coached new sales staff on store policies and strategies for increasing revenue
- Input credit and debit card payments in POS system to complete purchases
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Exceptional computer skills
- Met or exceeded sales, customer service and loyalty program standards
- Presented information to customers, peers and management
- Worked independently with minimal supervision
- Informed customers of promotions to increase sales productivity and volume
- Developed and maintained strong working relationships with professionals within assigned territory
- Merchandised attractive shelf displays with current offerings to drive store sales
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Maintained current knowledge of evolving changes in marketplace
- Maintained relevance and fluency on company offerings and industry trends
- Developed and monitored account management processes, such as management inspections, reward and improvements
- Trained new employees on customer service, money handling and organizing strategies
- Recorded accurate and efficient records in customer database
- Negotiated prices, terms of sales and service agreements
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Opened new merchandise and stocked sales floor racks and shelves
- Prioritized tasks and projects to meet tight deadlines
- Developed and implemented strategic account plans to generate new, advantageous customers.
Owner/Operator
Spielman Child Care
08.2017 - 08.2019
- Managed day-to-day business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Modernized instructional plans and educational approaches
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs
- Implemented school policies, procedures and systems to promote a safe and healthy environment
- Attended professional meetings and conferences to maintain and improve professional competence
- Reviewed and evaluated new and current programs to determine success and compliance with state, local and federal regulations and recommended necessary modifications
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review
- Maintained high-quality child care standards based on developmentally appropriate practices
- Developed budget for center and established controls to adhere to budget.
Correctional Officer / Law Enforcement Instructor, Assistant
Jefferson County Sheriff's Office
12.2007 - 10.2017
- Booked new inmates into facility and processed inmates for release
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Led disciplinary hearings and made recommendations for sentencing
- Observed behavior of residents individually and in groups
- Completed intake paperwork, fingerprints and searches
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns
- Inspected work sites and crew trucks for contraband, cleanliness and safety
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Conducted routine and emergency head counts
- Arranged for medical and dental care of inmates
- Received and accounted for personal possessions and determined inmate work assignments
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Delivered inmates to work sites and returned safely by following protocols
- Taught in-classroom and online courses with focus on Criminal Justice and Law Enforcement degree paths
- Assessed student progress and prepared reports detailing academic progress.
Education
Law (Pre-Law)
Liberty University
Lynchburg, VA05.2022
NYS - Criminal Justice
Jefferson Community College
Watertown, Canton, NY10.2009
Regents Diploma -
Lowville High School
Lowville, NY06.2003
Skills
- Motivational Leadership
- Decision Making
- Complex Problem Solving
- Handling Customer Complaints
- Coaching and Mentoring
- Team Building
- Team Management and Supervision
- Quality Assurance
- Friendly and Relatable
- Multitasking and Prioritization
- Budget Management
- Database Maintenance
- Information Security
- Documentation and Recordkeeping
- Accounts Payable and Receivable
- Facilities Maintenance
- Administration and Operations
- Adaptable and Resilient
- Verbal and Written Communication
- Diligent Follow Through
- Goal Setting
- Time Management
- Staff Management
- Multi-Line Phone Proficiency
- Employee Training
- Office Management
- Bank Deposit Reconciliation
- Claims Appeal Procedures
- Issue Resolution
- Social Media and Promotions
- Strong Interpersonal Skills
- Front Office Management
- Human Resource Laws
- Dedicated Team Player
- Customer Relationship Management
- Payment Processing
- Strong Problem Solver
- Basic Bookkeeping
- Accounting Familiarity
- Document Typing and Formatting
Certification
Weapons Instructor / Armorer License -2011
Certified general topics instructor, peace/police officer academies -2010 Weapons Instructor / Armorer License -2011
FieldTraining Officer- correctional facility -2010
Timeline
Office Assistant
A-Z Auto Repair & Collision
06.2023 - Current
Customer Service Associate
Bealls
12.2021 - 03.2022
Owner/ Creator
Against The Grain Custom Woodworking & Design
10.2018 - Current
Owner/Operator
Spielman Child Care
08.2017 - 08.2019
Correctional Officer / Law Enforcement Instructor, Assistant
Jefferson County Sheriff's Office
12.2007 - 10.2017
Law (Pre-Law)
Liberty University
NYS - Criminal Justice
Jefferson Community College
Regents Diploma -
Lowville High School