Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janice Stewart

Roanoke,VA

Summary

Dynamic Operations Manager with a proven track record at FedEx: Ground, excelling in staff development and customer service. Spearheaded training programs that boosted customer satisfaction ratings and streamlined processes, enhancing efficiency. Adept at problem-solving and team leadership, fostering a culture of continuous improvement and engagement within diverse teams.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales, training, leadership and tech positions. Ready to help team achieve company goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Operations Manager, Customer Experience

FedEx:Ground
12.2021 - 08.2025
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Mentored team members in developing their skills and advancing their careers within the organization.
  • Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
  • Improved customer satisfaction ratings by implementing new training programs for staff.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
  • Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
  • Led cross-functional teams to drive process improvements and achieve business objectives.
  • Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
  • Initiated a successful loyalty program that contributed to higher customer retention rates.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Developed new employees and on-going performance assessment of current employees.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Banquet Manager

Ramada Inn and Suites By Wyndam
06.2010 - 02.2017
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Directed and managed banquet functions for [Number]-person event.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
  • Coordinated with vendors to provide seamless event experiences, from setup to teardown.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
  • Maintained a safe working environment by enforcing health and safety standards among staff members.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.

Supervisor of Factory Operations

Newell Rubbermaid
08.2005 - 01.2010
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
  • Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
  • Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
  • Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
  • Coordinated cross-functional teams to facilitate smooth communication between departments, resulting in seamless execution of complex projects.
  • Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
  • Supervised ongoing daily production phases.
  • Managed staff hiring, training and supervision.

Mail Carrier

United States Post Office
03.1998 - 09.2004
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Location Manager

Thrifty Car Rental
1991 - 1998
  • Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
  • Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Built strong team through proactive recruitment and hiring strategies.
  • Improved team efficiency by implementing streamlined communication protocols between departments.
  • Established backup locations for critical scenes, ensuring continuity despite unforeseen disruptions.
  • Managed budget allocations for location expenses, optimizing spend without compromising on quality.
  • Negotiated contracts with vendors, securing cost-effective services for production needs.

Education

Associate of Science - Accounting\Computer Science

Wharton County Junior College
Wharton, TX

High School Diploma -

Schulenburg High School
Schulenburg Texas
05-1988

Skills

  • Staff development
  • Customer empathy
  • Customer acquisition
  • Data analytics
  • Training programs
  • Engagement strategy development
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Team leadership
  • Decision-making
  • Team building
  • Employee motivation
  • Professionalism

Certification

Bravo Zulu Award for outstanding Dedication, Leadership and Performance

Staff Member of the Month X 4

Location of the Year 2023-2024

Leader of Engagement Committee

Safety Committee

CPR and First Aid Certified

Timeline

Operations Manager, Customer Experience

FedEx:Ground
12.2021 - 08.2025

Banquet Manager

Ramada Inn and Suites By Wyndam
06.2010 - 02.2017

Supervisor of Factory Operations

Newell Rubbermaid
08.2005 - 01.2010

Mail Carrier

United States Post Office
03.1998 - 09.2004

Location Manager

Thrifty Car Rental
1991 - 1998

Associate of Science - Accounting\Computer Science

Wharton County Junior College

High School Diploma -

Schulenburg High School

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Janice Stewart