Janice Stidham-Adams
Big Stone Gap,VA
Summary
Adept at fostering impactful client relationships and streamlining data management, I excel in roles requiring attention to detail and strong organizational skills. At EHealth Global Technologies, I enhanced patient care through meticulous medical records review and effective communication, leveraging Salesforce and Microsoft Office to ensure accuracy and confidentiality. My collaborative approach and problem-solving abilities drive continuous improvement and client satisfaction.
Overview
39
39
years of professional experience
Work History
Medical Outreach Specialist Level 2
EHealth Global Technologies
02.2021 - Current
- While working remotely, facilitated retrieval of medical records for major hospitals such a Johns Hopkins and Vanderbilt University Medical Center for continuation of care for transplant patients and cancer patients.
- Proficiently operated a variety of digital tools for efficient task execution.
- Using HIPPA guidelines, made calls to patients to obtains patient authorizations to relieve medical records on their behalf.
Customer Service Representative
SYKES Quick Books Priority Circle
05.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Early Head Start Home Visitor
Kid's Central Inc.
11.2008 - 03.2017
- Assisted families in achieving their set goals.
- Conducted home visits and provided prenatal guidance on a weekly basis.
- Monitored prenatal care and post-natal care
- Observed and monitored developmental progress of child from infancy to toddlerhood.
- Provided age-appropiate materials for cognitive, social emotional, and educational development of the child during weekly home visit.
- Helped families obtain community services to meet their family needs.
- Kept a working file on each child to keep up with health screening, educational screenings, and developmental screenings.
- Maintained all paperwork required to keep supervisiors updated on child/family progress.
- Met with supervisiors once a week to go over progress made by each family.
Early Head Start Teacher
Kid's Central Inc.
07.2004 - 11.2008
- Planned, implemented, monitored and assessed classroom instructional program for children under age three
- Documented student attendance and progress against goals.
- Maintained safety and security of all youth under care.
- Planned and executed activities to promote cognitive, social emotional and educational development.
Customer Service Manager
Wal Mart Stores Inc
01.2001 - 08.2003
- Trained new personnel regarding company operations, policies and services.
- Worked with new hires to educated on various customer service tasks, product specifications and company protocols.
- Evaluated interactions between associates and customers to determine areas in need of improvement.
- Managed work flow to exceed quality service goals.
- Solved unresolved customer issues.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
Support Manager
Wal Mart Stores Inc
03.1992 - 11.1997
- Promoted positive customer experience through day-to-day supervision and management of a retail facility.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Collaborated with management and department managers to strategize solutions for sales and inventory challenges.
- Enhanced development process as well as implemented and trained new employees.
- Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
Customer Service Manager
Wal Mart Stores Inc
04.1986 - 1992
- Responded to customer requests with friendly, knowledgeable service and support.
- Scheduled staff effectively to meet customer service needs.
- Cross-trained and backed up other customer service managers.
- Evaluated interactions between associates and customers to determine areas in need of improvement.
- Worked with new hires to educated on various customer service tasks, product specifications and company protocols.
- Trained staff on operating procedures and company services.
Education
General Studies
MountainEmpire Community College
Big Stone Gap, VAAssociates Degree - Early Childhood Education
Southwest Va. Community College
Richlands, VA2005
Skills
- Effective time management
- Computer proficient
- Punctual
- Documentation and reporting
- Exceptional communication
- Outreach processes
- Microsoft office
- Application processes
- Patient relationship management
- Microsoft Access
- Data entry software
- Data confidentiality
- Medical records review
- CPR/AED
- Teamwork and collaboration
- Problem-solving
- Medical Outreach
- Collaboration and teamwork
- Client intakes
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Verbal and written communication
Timeline
Medical Outreach Specialist Level 2
EHealth Global Technologies
02.2021 - Current
Customer Service Representative
SYKES Quick Books Priority Circle
05.2019 - 11.2020
Early Head Start Home Visitor
Kid's Central Inc.
11.2008 - 03.2017
Early Head Start Teacher
Kid's Central Inc.
07.2004 - 11.2008
Customer Service Manager
Wal Mart Stores Inc
01.2001 - 08.2003
Support Manager
Wal Mart Stores Inc
03.1992 - 11.1997
Customer Service Manager
Wal Mart Stores Inc
04.1986 - 1992
General Studies
MountainEmpire Community College
Associates Degree - Early Childhood Education
Southwest Va. Community College
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