Summary
Overview
Work History
Education
Skills
Timeline
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Janice Stowe

New Caney,TX

Summary

Dynamic retail professional with extensive experience at Lane Bryant, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring staff, enhancing sales proficiency, and resolving complaints effectively. Recognized for increasing customer satisfaction and fostering a loyal client base through exceptional service and strategic merchandising.

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

10
10
years of professional experience

Work History

Key Holder

Lane Bryant
03.2025 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Fostered culture of accountability and excellence, leading by example and encouraging team growth.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Promoted business' development by building and maintaining relationships with new clients.

Assistant Store Manager

Lane Bryant
11.2024 - 02.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

Assistant Store Manager

Lane Bryant
11.2022 - 11.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Key Holder

Lane Bryant
10.2020 - 11.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.

Associate

Lane Bryant
11.2015 - 10.2020
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Associate of Arts -

Lone Star College
Kingwood, TX
05-2015

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Customer service management
  • Sales proficiency
  • Sales coaching
  • Store recovery processes
  • Drawer counting
  • Handling complaints
  • Cash handling and reconciliation

Timeline

Key Holder

Lane Bryant
03.2025 - Current

Assistant Store Manager

Lane Bryant
11.2024 - 02.2025

Assistant Store Manager

Lane Bryant
11.2022 - 11.2024

Key Holder

Lane Bryant
10.2020 - 11.2022

Associate

Lane Bryant
11.2015 - 10.2020

Associate of Arts -

Lone Star College

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Janice Stowe