JANICE STRICKLAND
Jackson,TN
Summary
Reliable and upbeat sales representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and customer service. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
46
46
years of professional experience
Work History
Cashier/barista
West Tennessee Health Care- North and Main Hospital
11.2021 - Current
- Provided customers with an upbeat professional experience
- Prepare coffee, speciality drinks and food items.
- Clean and sanitize work areas, seating areas and equipment/tools.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
SHOE SALES ASSOCIATE
SAS Shoe Store
03.2019 - 05.2021
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Kept store and display areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Stocked merchandise each day, clearly labeling items, arranging according to size or color, and preparing attractive displays.
SALES REPRESENTATIVE
ZAAZ Inc. Also Known As P H Talent
01.2015 - 02.2019
- Performed inside sales at Sam's Club and Costco.
- As a representative, I did demos and educated customers on the benefits of whole body vibration machines.
- The job required travel and sometimes building the machines.
- Developed and implemented sales strategies to increase revenue.
- Achieved top performer status through dedication to meeting goals and exceeding expectations.
- Fostered collaborative environment, sharing best practices among sales team.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Conducted product demonstrations to educate customers on features, benefits, and advantages.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
FRAGRANCE SALES
Macy's
12.2014 - 02.2015
- Assisted customers
- Made sales
- Open and closed cash register
MEDICAL RECORDS CLERK
Easter Seals of Tennessee
06.2011 - 10.2013
- Received and processed medical records requests.
- Reviewed charts and flag incomplete or inaccurate information.
- Sorted materials and file according to guidelines.
- Interacted and communicated easily with department personnel and public.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- General Clerical work- answered phones, made copies, sent fax, filed.
HAIRDRESSER
01.1980 - 01.2005
Education
General Studies - undefined
Jackson State Community College
Jackson, TN01.2008
Cosmetology - undefined
Business Plaza Beauty School
Memphis, TN01.1980
High School - undefined
Collierville High School
Collierville, TN09.1979
Skills
- Sales
- Customer service
- Working with Public
- Interpersonal and written
- Strong verbal communication
- Barista
- Cash Register Operation
Skills
Sales and Customer Service
Timeline
Cashier/barista
West Tennessee Health Care- North and Main Hospital
11.2021 - Current
SHOE SALES ASSOCIATE
SAS Shoe Store
03.2019 - 05.2021
SALES REPRESENTATIVE
ZAAZ Inc. Also Known As P H Talent
01.2015 - 02.2019
FRAGRANCE SALES
Macy's
12.2014 - 02.2015
MEDICAL RECORDS CLERK
Easter Seals of Tennessee
06.2011 - 10.2013
HAIRDRESSER
01.1980 - 01.2005
General Studies - undefined
Jackson State Community College
Cosmetology - undefined
Business Plaza Beauty School
High School - undefined
Collierville High School
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