JANICE STUDAWAY
Flowood,MS
Summary
Accomplished Underwriter Assistant III at Southern Farm Bureau Casualty Insurance, adept in underwriting guidelines and risk assessment. Demonstrated expertise in analyzing data and ensuring quality assurance, leading to enhanced decision-making accuracy. Excelled in documentation review and customer service, significantly improving process efficiency. Proven ability to communicate effectively, fostering strong relationships with agents and clients.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
UNDERWRITER ASSISTANT III
Southern Farm Bureau Casualty Insurance
03.2002 - Current
- Screened applications, cancellations, and change requests. Request additional information as needed.
- Review and verify refunds and underpayments for accuracy.
- Provide quotes for agents.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Perform Special Projects as required by the supervisor.
Payout Specialists
Union Planters Bank
03.2021 - 03.2022
- Followed all company policies and procedures to deliver quality work.
- Communicated via email with the loan officers to request additional documentation
- Emailed titles to the customers once loan paid in full
- Attended training programs to deepen professional skillset
CLAIMS SUPPORT REPRESENTATIVE
Allstate Insurance Co
08.1993 - 09.2000
- Assisted in training new Claims Support Representatives, sharing knowledge of best practices and company procedures.
- Improved customer satisfaction through timely resolution of claim-related inquiries.
- Provided exceptional support to attorneys, enabling them to focus on core tasks and expedite settlements.
- Consistently met or exceeded performance metrics related to productivity, accuracy, and timeliness of claim handling tasks.
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
INSURANCE INSTITUTE OF AMERICA
720 PROVIDENCE ROAD MALVERN PA 19355Skills
- Underwriting guidelines
- Analyzing data
- Documentation Review
- Risk Assessment
- Quality Assurance
- Application Review
- Credit analysis
- Claims Representative
Hobbies
Reading
Exercise
Football
Basketball
Spending Time With Family
Timeline
Payout Specialists
Union Planters Bank
03.2021 - 03.2022
UNDERWRITER ASSISTANT III
Southern Farm Bureau Casualty Insurance
03.2002 - Current
CLAIMS SUPPORT REPRESENTATIVE
Allstate Insurance Co
08.1993 - 09.2000
INSURANCE INSTITUTE OF AMERICA