Janice Taliman
Phoenix,AZ
Summary
Committed to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring effective solutions to address customer needs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Skilled in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences and builds loyalty by employing service-oriented behaviors, understanding customer desires, and providing customized solutions. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced in handling customer interactions and resolving issues promptly. Builds strong customer relationships, maintains high satisfaction, and fosters loyalty. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Takes proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Graphic Design Manager
JDT T-shirts and More
03.2019 - Current
- Worked part-time for a small non-profit t-shirt business on the Navajo Reservation,
- Customer Service connection with new and existing customers,
- Meant with customers pertaining to new orders,
- Sales and payments received.
- Balanced multiple concurrent projects while maintaining exceptional quality and meeting tight deadlines.
- Boosted client satisfaction by effectively addressing concerns and incorporating feedback into revisions.
- Reviewed and approved designs before final production, maintaining strict attention to detail and accuracy.
- Mentored junior designers, fostering skill development and professional growth.
- Developed creative concepts for print, digital, and experiential campaigns that drove consumer engagement.
- Created logos, illustrations and typography for various organizations.
- Edited and enhanced existing artwork and graphics.
- Oversaw the entire process from concept development to final output-including layout design, typography selection and color coordination for various print and digital materials.
Embroidery Machine Operator
Cactus Tees Embroidery & Screen Printing
02.2022 - 05.2022
- Part-time work
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Designed proof sample to submit to client for approval.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.
- Tracked and restocked production supply and inventory of thread and material.
- Determined size and thread requirement to load machine bobbins.
- Operated computerized embroidery machine to complete work to order specification.
- Assisted in inventory management, ensuring adequate supplies of materials for seamless production continuation.
- Prevented downtime due to technical issues by proactively identifying potential problems with machines and addressing them promptly.
- Contributed to increased customer satisfaction by consistently meeting deadlines for custom orders.
- Increased efficiency with effective thread color changes and machine adjustments for various projects.
- Collaborated with supervisor to obtain special instructions on work patterns and new designs.
- Identified material type to coincide with embroidery preference.
- Executed installation of embroidery hoops and apparatus to hold fabric tight.
- Calibrated machine settings for stitch length, tension and spacing to optimize efficiency.
Embroidery Machine Operator
LogoWear Express
01.2020 - 03.2021
- Designed proof sample to submit to client for approval.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Tracked and restocked production supply and inventory of thread and material.
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Determined size and thread requirement to load machine bobbins.
- Operated computerized embroidery machine to complete work to order specification.
- Contributed to increased customer satisfaction by consistently meeting deadlines for custom orders.
- Achieved consistent results by properly aligning fabrics on the embroidery hoop before starting each project.
- Streamlined production processes by performing routine maintenance on embroidery machines to ensure optimal functionality.
- Increased efficiency with effective thread color changes and machine adjustments for various projects.
- Enhanced product quality by diligently inspecting finished embroidery for flaws and defects.
- Coordinated closely with fellow operators, sharing knowledge and insights that led to greater efficiency within the department.
- Observed operation to align stitching and monitor for malfunction.
- Identified material type to coincide with embroidery preference.
- Executed installation of embroidery hoops and apparatus to hold fabric tight.
- Hooped correct sizes for logos on flats and hat hoops.
- Oiled and cleaned machine on a daily,
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Certificate of Technical Studies - Medical Billing And Coding
The Bryman School
Phoenix, AZ05.2010
High School Diploma -
Tempe High School
Tempe, AZ06.1989
Skills
- Strategic Thinking
- Client Communication
- Teamwork and Collaboration
- Honest and Dependable
- Time Management
- Attention to Detail
- Computer literate
- Problem-solving abilities
- Multitasking
- Detail Oriented
Timeline
Embroidery Machine Operator
Cactus Tees Embroidery & Screen Printing
02.2022 - 05.2022
Embroidery Machine Operator
LogoWear Express
01.2020 - 03.2021
Graphic Design Manager
JDT T-shirts and More
03.2019 - Current
Certificate of Technical Studies - Medical Billing And Coding
The Bryman School
High School Diploma -
Tempe High School
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