Summary
Overview
Work History
Education
Skills
Timeline
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Janice Taylor

Orlando,United States

Summary

Dynamic Maintenance Dispatcher with the Greater Orlando Aviation Authority, skilled in work order management and customer service. Expertly coordinated dispatch operations, enhancing response times and improving service delivery. Proficient in technical assistance and software training, fostering team efficiency and elevating customer satisfaction through effective communication and problem resolution.

Overview

24
24
years of professional experience

Work History

Maintenance Dispatcher

Greater Orlando Aviation Authority
Orlando, FL
10.2020 - 12.2023
  • Received, evaluated and prioritized maintenance requests from customers.
  • Verified accuracy of work orders and ensured that all necessary information was included.
  • Provided technical support over the phone or via remote access when needed.
  • Coordinated with technicians to ensure timely completion of assigned tasks.
  • Assisted in resolving customer complaints related to maintenance services provided.
  • Provided training on new software systems used in the maintenance department.
  • Addressed questions, problems or requests for service or equipment.
  • Documented services performed, operations information, and dispatch details in system.
  • Received or prepared work orders.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.

Emergency Medical Dispatcher

Greater Orlando Aviation Authority
Orlando, Florida
01.2000 - 10.2020
  • Utilized multi-line telephone system efficiently during high volume periods.
  • Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
  • Gathered pertinent information from the caller including name, address, phone number, nature of the call, symptoms and injuries and relayed this information to medical personnel.
  • Updated records in computer database after each call was completed.
  • Assisted in training new dispatchers on proper procedures for handling emergency calls.
  • Coordinated communications between multiple agencies during large scale emergencies.
  • Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
  • Inputted data into computer system for tracking purposes such as incident location, time of call, type of incident.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Advised personnel about accidents, weather conditions or other hazards.

Education

Associate of Arts -

Texas Southern University
Houston, TX

Skills

  • Work order management
  • Customer service and support
  • Technical assistance
  • Dispatch coordination
  • Data entry and management
  • Software training and development

Timeline

Maintenance Dispatcher

Greater Orlando Aviation Authority
10.2020 - 12.2023

Emergency Medical Dispatcher

Greater Orlando Aviation Authority
01.2000 - 10.2020

Associate of Arts -

Texas Southern University

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