Janice Thaxton
McKinney
Summary
Dynamic Human Resources Generalist with 13 years of experience managing a broad range of human resource functions, transitioning seamlessly from on-site to virtual environments. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.
Overview
19
19
years of professional experience
Work History
HR Generalist
IWG/Regus
01.2022 - Current
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Supporting benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained HRIS data accuracy, facilitating timely updates pushed to vendors.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Manage the ACA eligibility to ensure compliance.
- Assist with reporting and analysis, as required.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Junior Recruiter
IWG/Regus
01.2018 - 01.2022
- Developed strong relationships with hiring managers, fostering a collaborative approach to filling open positions.
- Conducted thorough pre-screening interviews, assessing both technical skills and cultural fit for potential hires.
- Manages special projects as assigned- Recognition Program, Employee Referrals, HR and Recruitment database upgrades and process documentation.
- Assisting in various HR functions- Onboarding system support, data entry, I9/eVerify support, invoice processing.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Recruiting Specialist
IWG/Regus
01.2014 - 01.2018
- Utilized applicant tracking systems to streamline candidate sourcing and management processes.
- Assisting in background check reviews; assessing candidate profiles to determine candidate eligibility for the position.
- Administrative support for new hires ensuring data integrity via HR platform in order to initiate the new hire process for multiple departments, including IT, human resources, and payroll.
- Facilitated onboarding processes, ensuring smooth transitions for new hires into the organization.
- Assists Human Resources Managers/Payroll with any immediate changes/updates in PeopleSoft needed for all processes to flow smoothly.
- Developed and monitored employee recognition programs.
Training Support Specialist
IWG/Regus
01.2012 - 01.2014
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Managed department accounting and reporting functions and assisted with admin duties, including preparation for training class delivery.
- Coordinated technical support for clients, ensuring timely issue resolution.
- Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
Client Service Representative II
IWG/Regus
12.2010 - 01.2012
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled administrative functions while maintaining office safety and appearance; worked with maintenance personnel to resolve issues as needed while ensuring the workplace complied with corporate standards.
- Managed client accounts, ensuring all service agreements met organizational standards.
- Enhanced client retention by fostering strong relationships through regular follow-ups.
Guest Services Supervisor
Crowne Plaza Market Center
01.2008 - 12.2010
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Coordinated schedules and workflow to optimize staffing levels during peak periods.
- Promoted and marketed the hotel while providing exceptional guest service aimed at improving repeat and referral business as well as elevating revenue generation.
- Assisted in implementing various cost cutting measures in order to maximize bottom-line performance.
Guest Service Agent
The Stoneleigh Hotel & Spa
01.2008 - 07.2008
- Collaborated with cross-functional personnel during a renovation period to prepare for the historic reopening of the hotel.
- Assisted guests with check-in and check-out processes, ensuring smooth transitions and guest satisfaction.
- Responded promptly to guest inquiries, providing accurate information about hotel services and local attractions.
- Facilitated communication between departments to enhance overall guest experience during stay.
Front Office Assistant
Rosewood Crescent Court
07.2006 - 01.2008
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and collaboration.
- Assisted in onboarding new staff, providing training on office protocols and systems usage.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Hospitality Intern
Rosewood Luxury Hotel & Resorts Group
01.2006 - 06.2006
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Crafted high-quality beverages utilizing espresso machines and brewing equipment.
- Streamlined workflow processes to improve service speed during peak hours.
- Managed dining area cleanliness and organization to enhance guest experience.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Education
Bachelor of Science - Hospitality Management
University of North Texas
Denton, TX01.2014
Skills
- Knowledgeable in all HR systems
- HRIS systems
- Employee file management
- Benefits administration
- In-depth knowledge of HR compliance
- Team collaboration
- Background checks
- Onboarding processes
- Termination procedures
- Occupational safety
Timeline
HR Generalist
IWG/Regus
01.2022 - Current
Junior Recruiter
IWG/Regus
01.2018 - 01.2022
Recruiting Specialist
IWG/Regus
01.2014 - 01.2018
Training Support Specialist
IWG/Regus
01.2012 - 01.2014
Client Service Representative II
IWG/Regus
12.2010 - 01.2012
Guest Services Supervisor
Crowne Plaza Market Center
01.2008 - 12.2010
Guest Service Agent
The Stoneleigh Hotel & Spa
01.2008 - 07.2008
Front Office Assistant
Rosewood Crescent Court
07.2006 - 01.2008
Hospitality Intern
Rosewood Luxury Hotel & Resorts Group
01.2006 - 06.2006
Bachelor of Science - Hospitality Management
University of North Texas
Similar Profiles
Michael ThompsonMichael Thompson
Sales Project Manager at Regus-IWGSales Project Manager at Regus-IWG
Sarah StahlSarah Stahl
Deputy City Manager at IWG REGUSDeputy City Manager at IWG REGUS
Nikhil MehrotraNikhil Mehrotra
Partnership Sales Manager at IWG plc. (Regus Coworking)Partnership Sales Manager at IWG plc. (Regus Coworking)
Dawn Heath R(RT)(CT)(MR)Dawn Heath R(RT)(CT)(MR)
CT/X-Ray Tech at iCare ER and Urgent CareCT/X-Ray Tech at iCare ER and Urgent Care
Bryant F. BoardmanBryant F. Boardman
Manager at Dallas Water Utilities-Wastewater Collection DivisionManager at Dallas Water Utilities-Wastewater Collection Division