Janice Thomas
Colorado Springs,Co
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Geocycle
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm appointments and inquiries.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatch
GFL Environmental
05.2014 - 12.2021
- Mentored new hires, providing guidance on proper procedures and protocols within the dispatch center.
- Enhanced communication efficiency by streamlining dispatch processes and implementing updated software tools.
- Provided exceptional communication skills when interacting with clients, coworkers, supervisors, and dispatch personnel.
- Supervised entire production process and prepared proper documentation for dispatch.
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
- Used radio and cellular devices to communicate with dispatch.
- Enhanced dispatch operations by streamlining communication processes between drivers and customers.
- Supported customer service objectives by staying in communicating with dispatch and independently resolving common concerns.
- Increased overall customer satisfaction with timely pickups and drop-offs through diligent dispatch monitoring.
- Organized dispatch records and paperwork for seamless daily operations and accurate billing processes.
Education
Associate Degree Criminal Justice -
Remington College
07.2004
High School Diploma -
Sierra High School
05.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Payment Processing
- Administrative Support
- Clerical Support
Volunteer Experience
- Colorado Springs Police Department, Filing, 03/01/09, 07/01/09, Filing of documents in the financial department., Sorted documents and placed into the designated category., Effectively communicated with coworkers.
- Youth Leader, Youth Leader, 07/01/09, 2019, Facilitate discussion meetings for a diverse youth group consisting of 5-10 participants.
Timeline
Customer Service Representative
Geocycle
12.2021 - Current
Dispatch
GFL Environmental
05.2014 - 12.2021
Associate Degree Criminal Justice -
Remington College
High School Diploma -
Sierra High School
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