Janice Thornton
Peachtree Corners,GA
Summary
Detail-oriented administrative professional with a proven track record in business operations, account management, process improvement, and delivering exceptional customer service. Analyzes complex data, identifies areas for improvement, and implements strategic solutions to enhance efficiency and productivity. Manages multiple tasks simultaneously with a high level of accuracy and attention to detail. Committed to providing top-notch support to ensure seamless operations and exceed organizational goals.
Overview
24
24
years of professional experience
Work History
ACCOUNT MANAGER
One Health Labs
06.2021 - 02.2023
- Collaborated with teams to provide customized solutions for complex problems, leading to improved customer satisfaction
- Identified new business opportunities and developed innovative solutions, resulting in increased revenue from existing accounts.
- Established impactful relationships with crucial stakeholders, media representatives, and press personnel, ultimately enhancing customer loyalty.
- Managed the coordination and scheduling of meetings, appointments, and travel arrangements for executives and staff members
- Developed captivating and inventive presentation materials to enhance public relations efforts, amplifying company visibility and outreach.
- Streamlined department operations through various opportunities, resulting in process optimization and waste reduction
- Monitored inventory and identified items for reorder or replenishment using tracking and auditing procedures.
- Facilitated prompt and accurate customer assistance through effective routing of inquiries to knowledgeable team members
- Ensured customer satisfaction through attentive listening to complaints, thorough examination of returned merchandise, and effective problem resolution techniques
- Ensured quality assurance standards by effectively leading a team of property management staff
- Maintained confidentiality of sensitive information and displayed professionalism while handling confidential documents with discretion.
INTAKE COORDINATOR/OFFICE MANAGER
Atlanta center for eating disorders/Walden Behavioral Care
10.2014 - 04.2020
- Streamlined administrative processes and business operations, resulting in increased productivity and cost savings
- Demonstrated proficiency in office management, overseeing daily operations, and ensuring efficient workflow
- Implemented and maintained effective filing systems, digital databases, and records management protocols
- Developed and enforced office policies and procedures to enhance organization and promote a positive work environment
- Managed office supplies and inventory, optimizing procurement processes and reducing expenses
- Fostered and maintained collaborative working relationships with colleagues and leadership, promoting a positive and inclusive environment
- Handled a wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently
- Coordinated various solutions for issues that arose within the department with personnel to maintain customer loyalty and staffing optimization
- Adapted to quickly changing priorities within a fast-paced, high-volume environment
- Trained, mentored, and supported new team members to promote operational excellence
- Navigated complex obstacles, challenges, and issues with an innovative and solution-focused mindset.
RECEPTIONIST
Aerotek
08.2008 - 03.2009
ADMINISTRATIVE ASSISTANT
James Bentley Treatment Program, Teddy Bear Learning Centers
05.2004 - 06.2005
MASSAGE THERAPIST
Spa Sydell, Alpharetta, GA, Chiropractic Transformation, Center
06.1999 - 02.2003
Education
Assistant Director’s Team Workshop -
Atlanta, GAMassage Therapy -
Montgomery, ALSkills
- Administrative Support
- Communication Skills
- Leadership Expertise
- Budget Management
- Client Relationship Management
- Process Development
- Event Coordination
- Strategic Planning
Technicalproficiencies
Windows, servers, routers, LAN, wireless LAN, Microsoft Office Suite
Hobbies and Interests
Hiking, gardening, travel, film, music
Timeline
ACCOUNT MANAGER
One Health Labs
06.2021 - 02.2023
INTAKE COORDINATOR/OFFICE MANAGER
Atlanta center for eating disorders/Walden Behavioral Care
10.2014 - 04.2020
RECEPTIONIST
Aerotek
08.2008 - 03.2009
ADMINISTRATIVE ASSISTANT
James Bentley Treatment Program, Teddy Bear Learning Centers
05.2004 - 06.2005
MASSAGE THERAPIST
Spa Sydell, Alpharetta, GA, Chiropractic Transformation, Center
06.1999 - 02.2003