Summary
Overview
Work History
Skills
References
Timeline
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Janice Torres

Bronx,NY

Summary

Experienced Operations and Property Manager with superior work ethic. Skilled in managing clerical needs, planning events, overseeing purchasing, and producing detailed reports. Dedicated financial professional with outstanding relationship-building and problem-solving skills. Committed to exceeding expectations in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Operations/ Property Manager

1405TownsendAve Corp
The Bronx, New York
12.2022 - Current
  • Inspect property regularly to ensure compliance with local laws, regulations, and building codes.
  • Enforce occupancy policies and procedures by confronting violators and taking corrective action.
  • Coordinate repair work on building as needed, including contacting vendors for quotes and scheduling jobs.
  • Conduct regular meetings with tenants to review policies, discuss complaints, or respond to questions.
  • Meet with prospective tenants to show property, assess applications, or sign leases.
  • Supervise superintended, including subcontractors, and laborers on assigned projects and/or repairs.
  • Oversee the daily operations of the properties, including tenant relations, maintenance, leasing, rent collection, budgeting, and financial reporting.

Property Manager

Akam
New York, NY
01.2023 - 09.2023
  • Ensuring the timely and accurate provision to owner/shareholder monthly statements as well as any adjustments for 5 Manhattan buildings.
  • Attend board meetings, and interact with board members.
  • Interact with superintendent regularly.
  • Performing all administrative duties including but not limited to; preparation for all annual meetings, BuilingLink updates updates, review and maintain COI's, assist shareholders/unit owners, etc.
  • Reviewing, processing, overseeing, and filing the respective apartment alteration documents.
  • Working with financial Analyst and Account receivables/payables in regards to items such as arrears, AVID and AR tickets.

General Manager

First Services Residential
Lincoln Towers, NY
01.2020 - 12.2022
  • Inspect the properties regularly to identify deficiencies and schedule repairs such as plaster repair to tile replacements, etc.
  • Investigate and resolve property complaints and violations to foster pleasant living environment for residents.
  • Developed and have maintained strong working relationships with 8 Superintendents, 7 Property Managers and 4,000 apartments.
  • Built relationships with service vendors and submitted associated billing statements.
  • Assisted with various construction and landscape projects to maintain visually appealing grounds.
  • Manage day-to-day logistics operations, monitoring incoming deliveries and overseeing Maintenance repair completion.
  • Attend monthly meetings to report and update board members on important operational matters.

Executive Administrative Assistant

Akam Associates
Lincoln Towers, NY
04.2018 - 01.2020
  • Provide support to 3 executive Property Managers with day-to-day operations and management of approximately 1200 apartments.
  • Liaised with shareholders, addressed inquiries, handled meeting requests and answer billing questions with the BJ Murray system and Builinglink.
  • Implemented maintenance payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Handled shareholder and board member's complaints and expedited maintenance requests.
  • Assisted with new windows installation project for 438 apartments.
  • Accompany the Property Managers on walkthroughs of the properties to ensure overall cleanliness and maintenance.

Skills

  • Fluent in Spanish
  • Proficient with Microsoft Office
  • Proficient with BJ Murray and Buildinglink Software
  • Skilled in Conflict Resolution
  • Operational Effectiveness
  • Staff Leadership
  • Process Implementation
  • Operations Management
  • Compliance Management

References

References available upon request.

Timeline

Property Manager

Akam
01.2023 - 09.2023

Operations/ Property Manager

1405TownsendAve Corp
12.2022 - Current

General Manager

First Services Residential
01.2020 - 12.2022

Executive Administrative Assistant

Akam Associates
04.2018 - 01.2020
Janice Torres