Janice Torrez
Ballston Spa,NY
Summary
Customer Service Specialist with strong task prioritization and multitasking abilities in high-pressure settings. Demonstrated success in team collaboration to meet individual and organizational goals. Expertise in resolving escalated customer issues, leading to improved customer satisfaction.
Provided high-level customer service to home buyers and real estate agents. Built relationships with all aspects of real estate to assure that each and every one of my clients was in the best hands.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Knowledge Builders Inc.
Albany , NY
01.2024 - 05.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Real Estate Transaction Coordinator
Barry McKeown
Phoenix, AZ
04.2022 - 11.2023
- Communicated effectively with clients, agents and other parties involved in the transaction.
- Organized and managed multiple deadlines for each transaction involved in the process.
Mortgage Loan Officer
Peoples Mortgage Bank
Mesa, AZ
07.2011 - 11.2021
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Performed periodic quality control reviews on completed files prior to funding.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Educated customers on various aspects of mortgage financing options available.
Education
Associate of Arts - General Studies
Technical Vocational Institute
Albuquerque, NM05-1995
High School Diploma -
West Mesa High School
Albuquerque, NM05-1987
Skills
- Customer service
- Conflict resolution
- Record keeping
- Data entry
- Communication skills
- Time management
- Customer relationship management
- Client education
- Product knowledge
- Attention to detail
Certification
- Mortgage Loan Licensing for Arizona and California. State and National Licenses
Timeline
Customer Service Representative
Knowledge Builders Inc.
01.2024 - 05.2025
Real Estate Transaction Coordinator
Barry McKeown
04.2022 - 11.2023
Mortgage Loan Officer
Peoples Mortgage Bank
07.2011 - 11.2021
Associate of Arts - General Studies
Technical Vocational Institute
High School Diploma -
West Mesa High School
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